Desktop Support IT Technician

TEKsystems; Michigan; On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental, Vision from Day One

401(k) Retirement Plan

Life Insurance

Short & Long-term Disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Paid Time Off

Job summary

TEKsystems is hiring for a contract-to-hire IT Help Desk role based in Grand Rapids, MI. You will provide end-user support for Windows workstations, Office apps, and peripherals, and you’ll document resolutions and procedures.

Responsibilities include ticket handling, remote support, and basic PowerShell scripting within a domain environment. Two years of customer service experience and strong communication are essential for success.

Qualifications

• Two years of customer service experience required.
• Experience supporting end users in a corporate IT environment preferred.
• Strong communication and documentation skills required.

Responsibilities

• Provide technical support for workstations and MS Office applications.
• Handle service desk tickets and remote desktop troubleshooting.
• Set up peripherals, install desktop software, and document resolutions.

Skills

Help desk

Troubleshooting

Customer service

Phone support

Ticketing system

Password reset

Education

Associate’s Degree (or higher) in a relevant field

Tools

Office 365

Active Directory

PowerShell

Job description

Job Description

Job Description

The successful candidate will provide technical support for workstations on Microsoft operating systems and Microsoft Office applications. This individual will provide end-user support on desktop systems and peripherals, ensuring security, integrity, and efficient use of devices within the environment. Main responsibilities include servicing support requests from the Service Desk, troubleshooting issues, setting up peripherals and installing desktop software. Ability to use remote desktop tools to build, monitor, and support desktop systems. Experience with utilizing Microsoft's SCCM and AD management utilities is desired as well as creating/editing power shell scripts and applied GPOs in a domain environment. Strong communication skills are essential as well as the ability to provide computer application training to end users. Responsible for clearly documenting processes and service desk ticket resolutions. Must be able to ensure excellent customer service support to a variety of clients with varying computer proficiency levels.

Top Skills Preferred

Help desk, Support, Help desk support, Troubleshooting, Office 365, Active directory, Windows, Desktop, Technical support, Phone support, Ticketing system, Password reset, customer service

Additional Skills & Qualifications

• Flexible in job responsibilities – excited to work with and for varying departments and personnel, at times with little instruction.
• Not afraid to make a mistake but will accept instruction to correct them.
• Comfortable exploring uncharted territory (helping the dept move FORWARD).
• Excellent phone and interpersonal skills. This one seems obvious, but it’s not as common as you’d think!

Associate’s Degree (Bachelor's preferred or at least pursuing a Bachelors Degree) in Computer Science, Business Information Systems, Information Technology, or other relevant field, combined with a minimum of two years customer service experience. An equivalent combination of education, training and experience may be considered. Requires a thorough working knowledge of computer hardware and software configuration, setup and troubleshooting protocols. Organizational skills and the ability to successfully prioritize a high-volume workload required. Must possess positive customer service skills including the ability to support a diverse clientele with a variety of technical proficiency levels.

CompTIA Certifications are desirable for this role.

Medical, Dental, and Vision Benefits Offered from Day One

Job Type & Location

This is a Contract to Hire position based out of Grand Rapids, MI.

Pay and Benefits

The pay range for this position is $16.00 - $18.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Grand Rapids,MI.

Application Deadline

This position is anticipated to close on Aug 13, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national