Onsite IT Support Technician — Windows, macOS & Teams Expert

TEKsystems; Pleasanton (CA); On-site; USD 60,000 - 85,000; Full time

Job summary

TEKsystems is seeking a Desktop Support Technician to provide onsite end-user support in a corporate office. You will troubleshoot hardware, software, networking, and collaboration technology, supporting Windows and macOS, and assisting with conference room systems and device provisioning.

The role emphasizes independent work, strong Microsoft 365 knowledge, and excellent customer service in a fast-paced environment.

Qualifications

• 3–4 years in Service Desk/Help Desk/Desktop Support.
• Experience with Windows and/or macOS.
• Strong knowledge of Microsoft 365/Office 365 apps.
• Familiarity with ServiceNow ticketing.
• Experience using Bomgar for remote support.
• Networking fundamentals: DNS, DHCP, Wi‑Fi.
• Able to troubleshoot desktop hardware and software.
• Excellent communication and customer service.
• Ability to work independently and manage priorities.
• Document issues and resolutions in a ticketing system.

Responsibilities

• Provide onsite desktop and end-user support for Windows and macOS.
• Troubleshoot hardware, software, OS, and app issues.
• Support Microsoft 365 apps and services (Outlook, Teams, OneDrive).
• Diagnose and resolve networking connectivity issues (DNS, DHCP, Wi‑Fi).
• Use ServiceNow and Bomgar to manage incidents and requests.
• Document troubleshooting steps and resolutions in tickets.
• Deploy, configure, and support desktops, laptops, and peripherals.
• Coordinate equipment provisioning for new hires and offboarding disposals.
• Support conference room tech and collaboration systems.
• Escalate complex issues to appropriate teams when needed.

Skills

Windows support

macOS support

Microsoft 365

Remote support

Customer service

Documentation

Independent work

Ticketing systems

Troubleshooting

Networking basics

Tools

ServiceNow

Bomgar

Job description

TEKsystems is seeking a Desktop Support Technician to provide onsite end-user support in a corporate office. You will troubleshoot hardware, software, networking, and collaboration technology, supporting Windows and macOS, and assisting with conference room systems and device provisioning.

The role emphasizes independent work, strong Microsoft 365 knowledge, and excellent customer service in a fast-paced environment.