Onsite Desktop Support Tech: Windows & M365 Expert

TEKsystems; Tempe (AZ); On-site; USD 34,000 - 44,000; Full time

Job summary

TEKsystems is seeking a Desktop Support Technician in Tempe, AZ for a contract-based onsite role. You will deliver front-line IT support for Windows 10/11, Microsoft 365, and hardware peripherals, in a fast-paced manufacturing-adjacent environment.

The role requires 3-5 years in corporate desktop support, strong troubleshooting, and experience with Bomgar, RDP, and ServiceNow. Local travel between sites is expected with mileage reimbursement.

Qualifications

• 3-5 years of Desktop Support experience within a corporate environment.
• Strong knowledge of Windows operating systems, Active Directory, Microsoft 365, and OneDrive.
• Experience with remote support technologies such as Bomgar and RDP.
• Experience supporting virtual meeting platforms, preferably Microsoft Teams.
• Experience using ServiceNow or similar ticketing systems.
• Strong troubleshooting, problem-solving, and customer service skills.

Responsibilities

• Provide technical support via phone, email, chat, remote tools, and in-person assistance.
• Troubleshoot and resolve hardware, software, operating system, and application issues.
• Support Windows 10/11, MacOS, Microsoft 365, Teams, OneDrive, BitLocker, and endpoint encryption solutions.
• Manage and resolve incidents, service requests, and tasks through ServiceNow.
• Support workstations, laptops, mobile devices, printers, and other peripherals.
• Utilize remote support tools such as Bomgar, Remote Desktop (RDP), and similar technologies.
• Ensure timely ticket updates, documentation, and resolution while meeting service level expectations.
• Escalate complex issues when necessary and serve as a technical resource for end users.
• Identify recurring technical issues and recommend process improvements.
• Maintain a high level of customer service and professionalism in all interactions.
• Travel locally between company locations as needed; mileage reimbursement provided.

Skills

Desktop support

Windows 10/11

Microsoft 365

M365 apps

Remote support tools

Tools

Bomgar

Remote Desktop (RDP)

ServiceNow

Job description

TEKsystems is seeking a Desktop Support Technician in Tempe, AZ for a contract-based onsite role. You will deliver front-line IT support for Windows 10/11, Microsoft 365, and hardware peripherals, in a fast-paced manufacturing-adjacent environment.

The role requires 3-5 years in corporate desktop support, strong troubleshooting, and experience with Bomgar, RDP, and ServiceNow. Local travel between sites is expected with mileage reimbursement.