Onsite Desktop Support Specialist | Troubleshooter

Veradigm

Raleigh (NC)

On-site

USD 52,000 - 76,000

Full time

5 days ago

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Benefits offered by this job

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Medical

Dental

Vision insurance

Life insurance

Retirement savings

Job summary

Veradigm is seeking a Desktop Support Analyst to provide on-site end-user support for IS-supported software and hardware in Raleigh, NC. You will troubleshoot issues, escalate where needed, and assist with software deployments and basic system configurations.

The role focuses on resolving hardware and software problems, writing documentation, and contributing to IT projects. Strong communication and problem-solving skills are essential for success in a patient- and health-tech environment.

Qualifications

General familiarity with the healthcare industry.
Knowledge of enterprise level technologies.
Experience using a service management ticketing system.
Business level written and verbal communication skills.
Analytical and problem-solving skills.

Responsibilities

Writes support documentation for client and/or departmental use.
Provides suggestions and information on projects that should be undertaken by the department.
Responds to requests for assistance from associates who are experiencing problems with supported software or hardware.
Identifies and resolves intermediate level desktop/laptop hardware problems.