Desktop Support Specialist: End-User Systems & VC Setup

Vision Technologies; Durham (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

Vision Technologies is seeking a Desktop Support Specialist to join our enterprise IT team at RTP, NC. The role focuses on diagnosing issues via user discussion and providing timely 2nd/3rd line support for hardware and software across PCs, servers, and mainframe apps.

The position involves installing and configuring desktops, laptops, printers, and video conferencing gear, while adhering to SLAs and documenting all actions for accountability.

Qualifications

• 2 years’ experience in a production networked environment supporting desktop imaging, Office 365 and Windows OS.
• Experience with printers, plotters, and end-user hardware and software support.
• Strong customer service and communication skills.

Responsibilities

• Respond to user requests and diagnose problems via phone, email, or in person.
• Provide second- and third-tier support for PC, server, or mainframe applications or hardware.
• Install and configure desktops, laptops, printers, and video conference equipment.
• Document, track, and monitor issues to ensure timely resolution.
• Follow SOPs and meet service level agreements, updating asset records.

Skills

Desktop support

Windows OS

Office 365

Customer service

Education

High School Diploma or equivalent

Tools

SCCM

SharePoint

Bomgar

Job description

Vision Technologies is seeking a Desktop Support Specialist to join our enterprise IT team at RTP, NC. The role focuses on diagnosing issues via user discussion and providing timely 2nd/3rd line support for hardware and software across PCs, servers, and mainframe apps.

The position involves installing and configuring desktops, laptops, printers, and video conferencing gear, while adhering to SLAs and documenting all actions for accountability.