Onsite Desktop Support Tech – Windows/AD

TEKsystems; Jacksonville (NC); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account

Transportation benefits

Time Off/Leave (PTO, Vacation or Sick)

Job summary

TEKsystems is seeking a Desktop Support / Field Services Technician for a long-term contract based out of Jacksonville, NC. The role supports assessment, deployment, migration, and go-live activities, with on-site work across hospital and clinic locations.

The position requires 1+ year of desktop support and hands-on experience with imaging, hardware deployment, and AD users. You will use ticketing systems and provide customer-focused service in a MS environment.

Qualifications

• 1+ years of desktop support, field services, or technical support experience.
• Windows 10/11 support and troubleshooting.
• Hardware deployment and workstation setup experience.
• Experience with imaging and device configuration.
• Active Directory experience (user setup, permissions, password resets).
• Experience using ticketing systems such as ServiceNow, Zoho Desk, Remedy, or similar.
• Strong customer service and communication skills.
• Ability to work independently throughout hospital and clinic locations.
• Ability to lift and move technology equipment as part of deployment activities.

Responsibilities

• Assist with assessment, deployment, migration, and go-live support activities throughout the project duration.

Skills

Desktop

Support

Troubleshooting

Active Directory

Hardware

Install

Imaging

Windows 11

Ticketing system

Tools

ServiceNow

Zoho Desk

Remedy

Job description

TEKsystems is seeking a Desktop Support / Field Services Technician for a long-term contract based out of Jacksonville, NC. The role supports assessment, deployment, migration, and go-live activities, with on-site work across hospital and clinic locations.

The position requires 1+ year of desktop support and hands-on experience with imaging, hardware deployment, and AD users. You will use ticketing systems and provide customer-focused service in a MS environment.