Onsite Desktop Support Technician

Veradigm®; Raleigh (NC); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Holidays

Vacation

Medical insurance

Dental insurance

Vision insurance

Company paid life insurance

Retirement savings

Job summary

Veradigm in Raleigh, NC is seeking a Desktop Support Analyst to provide frontline support for IS-assisted software and hardware, perform initial troubleshooting, and route incidents to the correct escalation path.

You will troubleshoot networking, address virus-related issues, assist with new system deployments, write user guides, and maintain detailed documentation in the ticketing system. This is an onsite role with a strong emphasis on reliability and customer service.

Qualifications

• Certification preferred: CompTIA A+, HDI, Microsoft MCSA or related.
• 2-4 years relevant work experience preferred.
• Bachelor's degree or equivalent technical experience required.

Responsibilities

• Troubleshoots networking issues and determines escalation path.
• Resolves and works on virus issues and initiatives.
• Assists in new system deployments/loading appropriate software.
• Handles incidents escalated from first line of support.
• Writes support documentation for client and/or departmental use.
• Provides suggestions and information on projects for the department.
• Responds to requests for assistance from associates with supported software/hardware.
• Documents results of problem resolution in the internal ticketing/remote access system.
• Identifies and resolves intermediate level desktop/laptop hardware problems.

Skills

Healthcare industry knowledge

Enterprise technologies

Service management ticketing system

Analytical skills

Problem-solving

Written and verbal communication

Education

Bachelor's degree or equivalent

Tools

Ticketing system

Job description

Veradigm in Raleigh, NC is seeking a Desktop Support Analyst to provide frontline support for IS-assisted software and hardware, perform initial troubleshooting, and route incidents to the correct escalation path.

You will troubleshoot networking, address virus-related issues, assist with new system deployments, write user guides, and maintain detailed documentation in the ticketing system. This is an onsite role with a strong emphasis on reliability and customer service.