Desktop Support Analyst

Veradigm Inc.; Raleigh, Northern (NC, KY); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Veradigm Inc. in Raleigh, NC is seeking a Desktop Support Analyst to provide frontline support for IS-supported software and hardware. You will troubleshoot issues, escalate as needed, deploy new systems, and document resolutions in the ticketing system.

Experience: 2–4 years preferred; certifications such as CompTIA A+, HDI, or Microsoft MCSA are valued. This is an onsite role supporting healthcare clients within a dynamic team environment.

Qualifications

• CompTIA A+, HDI, or Microsoft MCSA certification preferred.
• 2–4 years of relevant work experience preferred.
• Bachelor's degree or equivalent technical experience required.

Responsibilities

• Troubleshoots networking issues and determines escalation path.
• Resolves virus issues and assists in system deployments.
• Handles incidents escalated from first line support.
• Writes support documentation for client/department use.
• Documents problem resolutions in the ticketing/remote access system.

Skills

CompTIA A+

HDI

Microsoft MCSA

Ticketing system

Education

Bachelor's degree or equivalent technical experience

Tools

Ticketing system

Job description

## Desktop Support AnalystApply: Onsite: Raleigh, NC: Full time: Posted Today: JR11063The Desktop Support Analyst provides support assistance to client users experiencing problems with IS supported software and hardware. Desktop Support Analysts are responsible for performing initial troubleshooting and identifying the appropriate escalation path for incidents received by other teams as well as the fulfilment of basic service requests.***This is a fully onsite position*** * Troubleshoots networking issues and determines appropriate escalation path* Resolves and works proactively on virus issues and initiatives* Assists in new system deployments/loading appropriate software as needed* Handles incidents escalated from first line of support* Writes support documentation for client and/or departmental use* Provides suggestions and information on projects that should be undertaken by the department* Responds to requests for assistance from associates who are experiencing problems with supported software or hardware* Documents results of problem resolution session using the internal ticketing and remote access system* Identifies and resolves intermediate level desktop/laptop hardware problems**Job Requirements*** CompTIA A+, HDI, Microsoft MCSA or related technical certification (preferred)* 2-4 years relevant work experience (preferred)* Bachelor's degree or equivalent technical experience required **Knowledge, Skills & Abilities**Proficient level knowledge of the following:* General familiarity with the healthcare industry.* Knowledge of enterprise level technologies.* Experience using a service management ticketing system.* Business level written and verbal communication skills* Analytical and problem-solving skillsCompensation for this job is subject to market conditions, geographic considerations, the candidate’s unique skills and experience, state and local laws, and budget. Our commitment to pay transparency is a testament to our dedication to creating a fair, equitable, and inclusive workplace. By continuously analyzing market trends, staying abreast of changes in state laws, and making budgetary adjustments accordingly, we strive to ensure that our compensation practices reflect the value we place on our associates’ unique contributions and support their professional growth. **Enhancing Lives and Building Careers** Veradigm believes in empowering our associates with the tools and flexibility to bring the best version of themselves to work and to further their professional development. Together, we are In the Network. Interested in learning more? Take a look at our Culture, Benefits, Early Talent Program, and Additional Openings. Visa Sponsorship is not offered for this position. At Veradigm, our greatest strength comes from bringing together talented people with diverse perspectives to support the needs of healthcare providers, life science companies, health plans, and the patients they serve. The Veradigm Network is a dynamic, open community of solutions, external partners, and cutting-edge artificial intelligence technologies that provide advanced insights, technology, and data-driven solutions. Veradigm offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, company paid life insurance and retirement savings. Veradigm’s policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Veradigm must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire. Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce. From a \"VEVRAA Federal Contractor\" We request Priority Referral of Protected Veterans This is an official Veradigm Job posting. To avoid identity theft, please only consider applying to jobs posted on our official corporate site.