Onsite Level 2 Desktop Support - Executive IT (Raleigh)

Vega Consulting Solutions, Inc; Raleigh (NC); On-site; USD 52,000 - 68,000; Full time

Job summary

Vega Consulting Solutions, Inc. in Raleigh, NC is seeking a Desktop Support Specialist to provide hands-on, second-level support for end users at client offices.

The role is a core part of the onsite IT presence, ensuring reliable technology services and secure endpoint management. You will manage imaging, configuration, and deployment of Windows and Apple devices, support onboarding/offboarding, and deliver executive-level IT support with strong collaboration across teams.

Qualifications

• 2-4 years of progressively responsible desktop or onsite IT support experience.
• Experience escalating complex issues and providing Level 2 support onsite.
• Experience supporting executive or VIP users preferred.
• Strong knowledge of Windows 10/11, Microsoft 365, AD user/device management.
• Ability to document issues and adhere to IT security policies.

Responsibilities

• Provide onsite Level 2 desktop and device support, including peripherals and collaboration tech.
• Imaging, configuring, and deploying Windows and Apple devices.
• Support onboarding/offboarding, provisioning, and data handling.
• Deliver white-glove, executive IT support and proactive issue prevention.
• Manage incidents within ITSM, meet SLAs, and coordinate cross-functional teams.
• Assist with major incident response and post-incident follow-up.
• Support conference rooms and AV systems, including Teams Rooms.
• Document incidents and maintain asset inventory.
• Participate in after-hours support as needed.

Skills

Desktop support

Onsite IT support

Windows 10/11

Microsoft 365

Active Directory

ITSM

AV systems

Executive/VIP support

Remote collaboration tools

Education

High school diploma

Bachelor's degree in IT or related field

Tools

ITSM ticketing

Microsoft Teams Rooms

Job description

Vega Consulting Solutions, Inc. in Raleigh, NC is seeking a Desktop Support Specialist to provide hands-on, second-level support for end users at client offices.

The role is a core part of the onsite IT presence, ensuring reliable technology services and secure endpoint management. You will manage imaging, configuration, and deployment of Windows and Apple devices, support onboarding/offboarding, and deliver executive-level IT support with strong collaboration across teams.