Desktop Support Analyst

Veradigm®; Raleigh (NC); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Holidays

Vacation

Medical insurance

Dental insurance

Vision insurance

Company paid life insurance

Retirement savings

Job summary

Veradigm in Raleigh, NC is seeking a Desktop Support Analyst to provide frontline support for IS-assisted software and hardware, perform initial troubleshooting, and route incidents to the correct escalation path.

You will troubleshoot networking, address virus-related issues, assist with new system deployments, write user guides, and maintain detailed documentation in the ticketing system. This is an onsite role with a strong emphasis on reliability and customer service.

Qualifications

• Certification preferred: CompTIA A+, HDI, Microsoft MCSA or related.
• 2-4 years relevant work experience preferred.
• Bachelor's degree or equivalent technical experience required.

Responsibilities

• Troubleshoots networking issues and determines escalation path.
• Resolves and works on virus issues and initiatives.
• Assists in new system deployments/loading appropriate software.
• Handles incidents escalated from first line of support.
• Writes support documentation for client and/or departmental use.
• Provides suggestions and information on projects for the department.
• Responds to requests for assistance from associates with supported software/hardware.
• Documents results of problem resolution in the internal ticketing/remote access system.
• Identifies and resolves intermediate level desktop/laptop hardware problems.

Skills

Healthcare industry knowledge

Enterprise technologies

Service management ticketing system

Analytical skills

Problem-solving

Written and verbal communication

Education

Bachelor's degree or equivalent

Tools

Ticketing system

Job description

The Desktop Support Analyst provides support assistance to client users experiencing problems with IS supported software and hardware. Desktop Support Analysts are responsible for performing initial troubleshooting and identifying the appropriate escalation path for incidents received by other teams as well as the fulfilment of basic service requests.

This is a fully onsite position

• Troubleshoots networking issues and determines appropriate escalation path
• Resolves and works proactively on virus issues and initiatives
• Assists in new system deployments/loading appropriate software as needed
• Handles incidents escalated from first line of support
• Writes support documentation for client and/or departmental use
• Provides suggestions and information on projects that should be undertaken by the department
• Responds to requests for assistance from associates who are experiencing problems with supported software or hardware
• Documents results of problem resolution session using the internal ticketing and remote access system
• Identifies and resolves intermediate level desktop/laptop hardware problems

Job Requirements

• CompTIA A+, HDI, Microsoft MCSA or related technical certification (preferred)
• 2-4 years relevant work experience (preferred)
• Bachelor's degree or equivalent technical experience required

Knowledge, Skills & Abilities

Proficient level knowledge of the following:

• General familiarity with the healthcare industry.
• Knowledge of enterprise level technologies.
• Experience using a service management ticketing system.
• Business level written and verbal communication skills
• Analytical and problem-solving skills

Compensation for this job is subject to market conditions, geographic considerations, the candidate’s unique skills and experience, state and local laws, and budget. Our commitment to pay transparency is a testament to our dedication to creating a fair, equitable, and inclusive workplace. By continuously analyzing market trends, staying abreast of changes in state laws, and making budgetary adjustments accordingly, we strive to ensure that our compensation practices reflect the value we place on our associates’ unique contributions and support their professional growth.

Enhancing Lives and Building Careers

Veradigm believes in empowering our associates with the tools and flexibility to bring the best version of themselves to work and to further their professional development. Together, we are In the Network.

Take a look at our Culture, Benefits, Early Talent Program, and Additional Openings.

Visa Sponsorship is not offered for this position.

At Veradigm, our greatest strength comes from bringing together talented people with diverse perspectives to support the needs of healthcare providers, life science companies, health plans, and the patients they serve. The Veradigm Network is a dynamic, open community of solutions, external partners, and cutting-edge artificial intelligence technologies that provide advanced insights, technology, and data-driven solutions. Veradigm offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, company paid life insurance and retirement savings.

• holidays
• vacation
• medical
• dental
• vision insurance
• company paid life insurance
• retirement savings

Veradigm’s policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category.

Applicants for North American based positions with Veradigm must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire. Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce.

From a "VEVRAA Federal Contractor" We request Priority Referral of Protected Veterans