Onsite Desktop Support Specialist in Bangor, ME

eXcell; Bangor (ME); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D insurance

Disability plans

Employee Assistance Program

Paid holidays

Paid time off

Paid parental leave

401(k)

FSA/HSA pre-tax benefits

Job summary

CompucomStaffing is seeking a Desktop Support Technician onsite in Bangor, ME to provide end-user support and resolve hardware/software issues. The role emphasizes hands-on troubleshooting, asset management, and customer-facing service in a fast-paced environment.

Ideal candidates have 3–6+ years in PC hardware/software support, deskside experience, and the ability to train users. A CompTIA A+ is preferred but not required; willingness to learn and communicate clearly is essential.

Qualifications

• 3-6+ years of experience supporting PC hardware and software.
• Deskside support experience in an enterprise environment is required.
• Hands-on hardware/software support and customer-facing experience.
• CompTIA A+ certification preferred but not required.

Responsibilities

• Maintains, troubleshoots, and repairs computer systems, hardware, and peripherals.
• Documents, maintains, upgrades, or replaces hardware and software systems.
• Supports and maintains user account information including rights, security, and groups.
• Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.
• Resolves network connection issues, traces network connections back to switches.
• Escalates problems to higher level support when needed.
• Represents the company professionally in interactions with customers and associates.
• Interacts with customers, responding to routine technical questions or requests for information.

Skills

PC Hardware

Software Support

Deskside Support

Customer Facing

Mobile Device support

Troubleshooting

CompTIA A+ (preferred)

Job description

CompucomStaffing is seeking a Desktop Support Technician onsite in Bangor, ME to provide end-user support and resolve hardware/software issues. The role emphasizes hands-on troubleshooting, asset management, and customer-facing service in a fast-paced environment.

Ideal candidates have 3–6+ years in PC hardware/software support, deskside experience, and the ability to train users. A CompTIA A+ is preferred but not required; willingness to learn and communicate clearly is essential.