Onsite Desktop Support Engineer | Windows & Networking

Axiom Technologies; City of Rome, Northern (NY, KY); Hybrid; USD 34,000 - 55,000; Full time

Job summary

Axiom Technologies in Rome, NY, USA is seeking a capable Desktop Support Engineer to provide on-site IT support for end users. The role focuses on timely, accurate problem resolution and coordination with the Service Delivery Team to dispatch tasks.

The ideal candidate will have strong Windows experience, hardware troubleshooting skills, basic networking knowledge, and excellent communication. This is an independent contractor position with immediate start.

Qualifications

• Experience providing on-site IT support for end users.
• Familiarity with Windows desktops, laptops, and peripherals.
• Basic LAN/WAN understanding and hardware installation.
• Strong communication and customer service skills.

Responsibilities

• Provide on-site desktop and IT support for end users at the client location.
• Troubleshoot Windows desktops, laptops, and peripherals.
• Install, configure, and maintain hardware and software.
• Support network connectivity issues, including LAN troubleshooting.
• Assist with device setup, replacement, and hardware installations.
• Document service activities and communicate updates to the service delivery team.
• Follow client IT policies and security procedures onsite.

Skills

Windows desktop OS

Hardware troubleshooting

Networking basics

On-site customer service

Communication skills

Independent work

Job description

Axiom Technologies in Rome, NY, USA is seeking a capable Desktop Support Engineer to provide on-site IT support for end users. The role focuses on timely, accurate problem resolution and coordination with the Service Delivery Team to dispatch tasks.

The ideal candidate will have strong Windows experience, hardware troubleshooting skills, basic networking knowledge, and excellent communication. This is an independent contractor position with immediate start.