Onsite Desktop Support Engineer | Windows & Networking

Axiom Technologies Pty Ltd.; City of Rome (NY); Ibrido; USD 34.000 - 55.000; Tempo pieno

Descrizione del lavoro

Axiom Technologies in Rome, NY, USA is seeking a capable Desktop Support Engineer to provide on-site IT support for end users. The role focuses on timely, accurate problem resolution and coordination with the Service Delivery Team to dispatch tasks.

The ideal candidate will have strong Windows experience, hardware troubleshooting skills, basic networking knowledge, and excellent communication. This is an independent contractor position with immediate start.

Competenze

• Experience providing on-site IT support for end users.
• Familiarity with Windows desktops, laptops, and peripherals.
• Basic LAN/WAN understanding and hardware installation.
• Strong communication and customer service skills.

Mansioni

• Provide on-site desktop and IT support for end users at the client location.
• Troubleshoot Windows desktops, laptops, and peripherals.
• Install, configure, and maintain hardware and software.
• Support network connectivity issues, including LAN troubleshooting.
• Assist with device setup, replacement, and hardware installations.
• Document service activities and communicate updates to the service delivery team.
• Follow client IT policies and security procedures onsite.

Conoscenze

Windows desktop OS

Hardware troubleshooting

Networking basics

On-site customer service

Communication skills

Independent work

Descrizione del lavoro

Axiom Technologies is a Global IT Services partner supporting medium- to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com

We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
Location: Rome, New York – USA
Contract Type: Independent Contractor
Start Date: Immediate
Eligibility: U.S. Citizens and Green Card Holders Preferred

The Desktop Support Engineer role is responsible for providing first and second-level technical support while also managing the efficient assignment and dispatch of service requests. This on-site role ensures end-user issues are resolved promptly—either directly or by coordinating with other technicians—by triaging tickets, prioritizing tasks, and maintaining strong communication between IT and users.

Key Responsibilities
● Provide on-site desktop and IT support for end users at the client location.
● Troubleshoot and resolve issues related to Windows desktops, laptops, and peripherals.
● Install, configure, and maintain hardware, operating systems, and enterprise software applications.
● Support network connectivity issues, including LAN troubleshooting.
● Assist with device setup, replacement, and hardware installations.
● Perform basic network troubleshooting using console access when required.
● Document service activities and communicate updates to the service delivery team.
● Follow client IT policies and security procedures while performing onsite tasks.

Required Skills
● Strong knowledge of Windows operating systems and desktop environments
● Experience in hardware troubleshooting and replacement
● Basic understanding of networking (LAN connectivity, switches, routers)
● Ability to diagnose and resolve desktop, printer, and peripheral issues
● Good communication and customer service skills
● Ability to work independently in onsite support environments

Work Model
● On-demand / field support role
● Work assignments will be shared by the Service Delivery Team
● Engineers will be contacted via phone or email when support is required
● Engineers will receive site location, SPOC details, and reporting time before each assignment
● No guaranteed number of working hours

How to Apply

Interested candidates are invited to send their resumes to:
📧 [e-mail]

Job Features

Job Category

Technical

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