On-Site IT Support Engineer - Windows & Hardware

Axiom Technologies; City of Syracuse (NY); Hybrid; USD 30,000 - 48,000; Full time

Job summary

Axiom Technologies in Syracuse, NY is seeking an on-site Desktop Support Engineer to provide first- and second-level IT support for end users. You will triage tickets, resolve hardware and software issues, and coordinate with the Service Delivery Team to ensure timely service.

This role requires strong Windows knowledge, hardware troubleshooting, basic networking, and excellent communication. On-site visits, documentation, and adherence to client security policies are essential.

Qualifications

• Strong knowledge of Windows operating systems and desktop environments.
• Experience in hardware troubleshooting and replacement.
• Basic understanding of networking (LAN connectivity, switches, routers).
• Ability to diagnose and resolve desktop, printer, and peripheral issues.
• Good communication and customer service skills.
• Ability to work independently in onsite support environments.

Responsibilities

• Provide on-site desktop and IT support for end users at the client location.
• Troubleshoot and resolve issues related to Windows desktops, laptops, and peripherals.
• Install, configure, and maintain hardware, operating systems, and enterprise software applications.
• Support network connectivity issues, including LAN troubleshooting.
• Assist with device setup, replacement, and hardware installations.
• Perform basic network troubleshooting using console access when required.
• Document service activities and communicate updates to the service delivery team.
• Follow client IT policies and security procedures while performing onsite tasks.

Skills

Windows OS

Hardware troubleshooting

Networking basics

Printer issues

Customer service

On-site support

Job description

Axiom Technologies in Syracuse, NY is seeking an on-site Desktop Support Engineer to provide first- and second-level IT support for end users. You will triage tickets, resolve hardware and software issues, and coordinate with the Service Delivery Team to ensure timely service.

This role requires strong Windows knowledge, hardware troubleshooting, basic networking, and excellent communication. On-site visits, documentation, and adherence to client security policies are essential.