On-Site Desktop Support Engineer (Contract)

Axiom Technologies; Town of New Hartford (NY); On-site; USD 34,000 - 55,000; Part time

Job summary

Axiom Technologies in New Hartford, NY is seeking an on-site Desktop Support Engineer to provide first- and second-level IT support for end users, triage tickets, and coordinate with technicians.

The role requires strong Windows expertise, hardware and network troubleshooting, and clear communication with users. This on-site, on-demand position involves varied assignments through the Service Delivery Team.

Qualifications

• Strong knowledge of Windows operating systems and desktop environments.
• Experience in hardware troubleshooting and replacement.
• Basic understanding of networking (LAN, switches, routers).
• Ability to diagnose and resolve printer and peripheral issues.
• Good communication and customer service skills.
• Ability to work independently in on-site support environments.

Responsibilities

• Provide on-site desktop and IT support for end users at the client location.
• Troubleshoot and resolve issues related to Windows desktops, laptops, and peripherals.
• Install, configure, and maintain hardware, operating systems, and enterprise software applications.
• Support network connectivity issues, including LAN troubleshooting.
• Assist with device setup, replacement, and hardware installations.
• Perform basic network troubleshooting using console access when required.
• Document service activities and communicate updates to the service delivery team.
• Follow client IT policies and security procedures while performing onsite tasks.

Skills

Windows OS

Hardware Troubleshooting

Networking Basics

Printer/Peripheral Issues

Communication

Independent On-site Work

Job description

Axiom Technologies in New Hartford, NY is seeking an on-site Desktop Support Engineer to provide first- and second-level IT support for end users, triage tickets, and coordinate with technicians.

The role requires strong Windows expertise, hardware and network troubleshooting, and clear communication with users. This on-site, on-demand position involves varied assignments through the Service Delivery Team.