On-Demand On-Site Desktop Support Engineer

Axiom Technologies; City of Ogdensburg (NY); Hybrid; USD 34,000 - 55,000; Part time

Job summary

Axiom Technologies is seeking a capable Desktop Support Engineer to provide on-site IT support for enterprise clients in Ogdensburg, NY. This contract-based, on-demand role involves handling Windows desktop, laptop, and peripheral issues, plus basic network troubleshooting at client sites.

The position is on-site, part-time/independent contractor, with assignments dispatched by the Service Delivery Team. Immediate start and responsiveness are essential for success.

Qualifications

• Strong knowledge of Windows operating systems.
• Experience in hardware troubleshooting and replacement.
• Basic understanding of LAN networking (switches/routers).
• Ability to diagnose and resolve desktop, printer, and peripheral issues.
• Good communication and customer service skills.
• Ability to work independently in on-site support environments.

Responsibilities

• Provide on-site desktop and IT support for end users at the client location.
• Troubleshoot and resolve issues related to Windows desktops, laptops, and peripherals.
• Install, configure, and maintain hardware, operating systems, and enterprise software applications.
• Support network connectivity issues, including LAN troubleshooting.
• Assist with device setup, replacement, and hardware installations.
• Perform basic network troubleshooting using console access when required.
• Document service activities and communicate updates to the service delivery team.
• Follow client IT policies and security procedures while performing onsite tasks.

Skills

Windows OS

Hardware troubleshooting

Networking basics

Peripheral troubleshooting

Customer service

Independent on-site work

Tools

Windows Laptop

LAN Cable

Console Cable

Screwdriver Toolkit

Basic IT tools

Job description

Axiom Technologies is seeking a capable Desktop Support Engineer to provide on-site IT support for enterprise clients in Ogdensburg, NY. This contract-based, on-demand role involves handling Windows desktop, laptop, and peripheral issues, plus basic network troubleshooting at client sites.

The position is on-site, part-time/independent contractor, with assignments dispatched by the Service Delivery Team. Immediate start and responsiveness are essential for success.