Onsite Desktop Support Engineer - Printers & Networks

GCS Recruitment Specialists

Kansas City (KS)

On-site

USD 52,000 - 76,000

Full time

2 days ago

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Job summary

GCS Recruitment Specialists is seeking a Desktop Support Engineer to provide onsite IT support for Operations facilities in Kansas City. You will image, configure, deploy, and maintain laptops and desktops, and support Windows 11 and Linux environments.

This hands-on role requires strong troubleshooting, the ability to work independently, and willingness to participate in on-call rotations and site shift schedules. Excellent communication and customer service skills are essential.

Qualifications

1 year hands-on IT support experience.
Image, configure, deploy, and maintain laptops and desktop systems.
Printer troubleshooting and support.
Basic networking concepts and troubleshooting.
Windows 11 operating systems.
Linux operating systems.
Experience working within a ticketing system environment.
Strong troubleshooting and problem-solving skills.
Ability to follow documented procedures and technical SOPs.
Excellent communication and customer service skills.

Responsibilities

End User Support: Image, configure, deploy, and maintain laptops and desktop systems; provide support for Windows 11 and Linux; troubleshoot issues; assist with onboarding.
Hardware & Infrastructure Support: Diagnose and resolve printer issues; basic networking troubleshooting; respond to equipment failures; assist with asset management.
Operational Support: Manage tickets within SLA; perform Change Management activities; respond to on-site events; escalate complex issues as needed.