Desktop support Engineer

GCS Recruitment Specialists; Salt Lake City (UT); On-site; USD 52,000 - 72,000; Full time

Job summary

GCS Recruitment Specialists is seeking a Desktop Support Engineer to provide onsite end-user support for Operations facilities. You will image and deploy laptops, manage printers, and handle basic networking while adhering to SOPs.

The role requires strong troubleshooting and the ability to work independently, with on-call rotations and site shift schedules. The ideal candidate has at least 1 year of hands-on IT support experience, familiarity with Windows 11 and Linux, and excellent

Qualifications

• Minimum 1 year of hands-on IT support experience.
• Experience imaging, configuring, deploying laptops/desktops.
• Experience with Windows 11 and Linux environments.
• Experience using a ticketing system.
• Strong troubleshooting and customer-service skills.
• CompTIA A+ certification preferred.

Responsibilities

• Image, configure, deploy, and maintain laptops and desktop systems.
• Provide technical support for Windows 11 and Linux environments; troubleshoot issues.
• Troubleshoot printers and basic networking; respond to faults.
• Handle on-site tasks, onboarding, and workstation setup.
• Work tickets within SLA; follow Change Management procedures; escalate as needed.

Skills

IT support

Windows 11

Linux OS

Printer troubleshooting

Networking basics

Ticketing system

Communication

SOP adherence

Education

CompTIA A+ Certification

Job description

We are seeking a reliable and customer-focused Desktop Support Engineer to provide onsite technical support for Operations facilities. The successful candidate will support end-user computing devices, printers, networking equipment, and operational technology environments while following established technical procedures and service-level expectations.

This role is hands-on and requires strong troubleshooting skills, the ability to work independently, and a willingness to participate in on-call rotations and site shift schedules.

Key Responsibilities

End User Support

• Image, configure, deploy, and maintain laptops and desktop systems
• Provide technical support for Windows 11 and Linux environments
• Troubleshoot hardware, operating system, and application-related issues
• Support user onboarding and workstation setup activities

Hardware & Infrastructure Support

• Diagnose and resolve printer issues, including network-connected printers
• Perform basic networking troubleshooting, including connectivity and cabling issues
• Respond to equipment failures and restore service following documented SOPs
• Assist with asset management and equipment lifecycle activities

Operational Support

• Work assigned support tickets and service requests within SLA requirements
• Execute Change Management (CM) activities according to established procedures
• Respond to emergent technical events impacting site operations
• Escalate complex issues when resolution steps are unclear or require higher-level intervention

Required Qualifications

• Minimum 1 year of hands-on IT support experience
• Experience with:
  • Laptop imaging and deployment
  • Printer troubleshooting and support
  • Basic networking concepts and troubleshooting
  • Windows 11 operating systems
  • Linux operating systems
• Experience working within a ticketing system environment
• Strong troubleshooting and problem-solving skills
• Ability to follow documented procedures and technical SOPs
• Excellent communication and customer service skills

Preferred Qualifications

• CompTIA A+ Certification
• Background supporting:
  • Experience working in large-scale enterprise environments
  • Familiarity with change management processes

GCS is acting as an Employment Business in relation to this vacancy.