Desktop support engineer

GCS Recruitment Specialists

Baltimore (MD)

On-site

USD 55,000 - 75,000

Full time

2 days ago

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Job summary

GCS Recruitment Specialists is seeking a reliable Desktop Support Engineer to provide onsite IT support for Operations facilities in Maryland. You will image, configure, deploy, and maintain laptops, support Windows 11 and Linux, and troubleshoot hardware, OS, and applications while following SOPs and SLAs.

The role requires strong customer service and the ability to work independently, plus on-call shifts.

Qualifications

Minimum 1 year of hands-on IT support experience.
Image, configure, deploy and maintain laptops and desktops.
Printer troubleshooting and support experience.
Basic networking concepts and troubleshooting.
Experience with Windows 11 and Linux operating systems.
Experience working within a ticketing system environment.
Strong troubleshooting and problem-solving skills.
Ability to follow documented procedures and SOPs.
Excellent communication and customer service skills.

Responsibilities

Image, configure, deploy, and maintain laptops and desktop systems.
Provide technical support for Windows 11 and Linux environments.
Troubleshoot hardware, OS, and application issues and support onboarding.
Diagnose and resolve printer issues and network-connected printers.
Perform basic networking troubleshooting and cabling checks.
Respond to equipment failures and restore service per SOPs.
Support asset management and equipment lifecycle activities.
Work tickets and service requests within SLA; participate in CM activities.

Skills

IT support

Troubleshooting

End-user support

Windows 11

Linux

Customer service

Ticketing systems

Networking basics

Education

CompTIA A+ Certification

Tools

Printer diagnostics tools

Network troubleshooting tools

Ticketing system software

Job description

Position Overview

We are seeking a reliable and customer-focused Desktop support engineer to provide onsite technical support for Operations facilities. The successful candidate will support end-user computing devices, printers, networking equipment, and operational technology environments while following established technical procedures and service-level expectations.

This role is hands-on and requires strong troubleshooting skills, the ability to work independently, and a willingness to participate in on-call rotations and site shift schedules.

Key Responsibilities

End User Support

Image, configure, deploy, and maintain laptops and desktop systems
Provide technical support for Windows 11 and Linux environments
Troubleshoot hardware, operating system, and application-related issues
Support user onboarding and workstation setup activities

Hardware & Infrastructure Support

Diagnose and resolve printer issues, including network-connected printers
Perform basic networking troubleshooting, including connectivity and cabling issues
Respond to equipment failures and restore service following documented SOPs
Assist with asset management and equipment lifecycle activities

Operational Support

Work assigned support tickets and service requests within SLA requirements
Execute Change Management (CM) activities according to established procedures
Respond to emergent technical events impacting site operations
Escalate complex issues when resolution steps are unclear or require higher-level intervention

Required Qualifications