Onsite Desktop Support Engineer II – West LA

The Wonderful Company; Los Angeles (CA); On-site; USD 41,000 - 45,000; Full time

Benefits offered by this job

Medical coverage

Vision plan

Dental plan

401k with match

Job summary

The Wonderful Company is seeking a Desktop Support Engineer II to serve as the front-line support for staff across the organization, including remote users. This onsite role in West Los Angeles requires hands-on hardware, software, and network troubleshooting in a Windows environment, with primary helpdesk responsibilities.

You will install, configure, and repair computer hardware and software, assist with AD, printer management, and vendor coordination, and participate in ongoing IT

Qualifications

• A. A. degree from Technical Trade School and 2 to 5 years of experience in related field or equivalent combination education and experience.
• A+ certification preferred.

Responsibilities

• Install and troubleshoot software - antivirus, firewall, Anti-Spyware, etc.
• Information system hardware configuration and repair.
• Troubleshoot and repair broken or defective computer hardware ensuring the functionality of computers and computer related equipment throughout the organization.
• Work with Vendors to perform repairs as needed.
• Computer moves, adds & changes.
• Operating system reloads.
• Install and configure software for The Wonderful Company based on the information systems policies and procedures.
• Assist with network administration including new user setup and removal, active directory moves, adds & changes, windows general troubleshooting.
• Printer maintenance - moves, adds, changes, toner/ink supply management.
• Backup for general telephones including: Telephone new user setup & training; Telephone general troubleshooting.
• Coordinate with vendor for service / repair.
• Physical layer (wiring) connectivity.
• Primary point of contact for helpdesk calls.
• Secondary point of contact for chat support

Skills

Interpersonal skills

Time management

Independent worker

Creativity under pressure

Education

A.A degree from Technical Trade School

Tools

Microsoft Office (Word, Excel, Outlook, PowerPoint)

Oracle system

Job description

The Wonderful Company is seeking a Desktop Support Engineer II to serve as the front-line support for staff across the organization, including remote users. This onsite role in West Los Angeles requires hands-on hardware, software, and network troubleshooting in a Windows environment, with primary helpdesk responsibilities.

You will install, configure, and repair computer hardware and software, assist with AD, printer management, and vendor coordination, and participate in ongoing IT