IT desktop Technician

Austincc; Aliso Viejo (CA); On-site; USD 34,000 - 48,000; Full time

Job summary

Austincc in Aliso Viejo, CA is seeking an IT Desktop Support Technician III for a 6-month onsite assignment. You will provide hands-on technical support, manage IT assets, and handle onboarding/offboarding for both onsite and remote employees.

This role requires a customer-focused mindset, strong troubleshooting, and the ability to work independently in a fast-paced environment supporting Windows, macOS, AD/Entra ID and Office 365.

Qualifications

• High School diploma or equivalent experience is required.
• Bachelor’s degree preferred.
• Minimum of 2-5 years of related experience.
• Advanced experience with Windows, macOS and enterprise IT environments.
• Experience supporting Active Directory, Entra ID and Office 365 environments.
• Able to plan and prioritize workload with minimal supervision and excellent customer service skills.

Responsibilities

• Develop training materials and procedures or train users on hardware and software.
• Set up equipment for employee use and install cables, OS or software.
• Install and repair hardware, software or peripherals following specs.
• Maintain records of daily data transactions and remedial actions.
• Read manuals, confer with users, or run diagnostics to resolve problems.
• Refer major issues to vendors or technicians for service.
• Assist with onboarding of new employees.
• Make hardware/software recommendations for the organization.
• Deploy desktops/laptops with configured hardware and software.
• Provide regular updates on tickets and projects.
• Troubleshoot desktop operating systems and applications.

Skills

Customer service

Troubleshooting

Independent work

Education

High School diploma or equivalent

Bachelor’s degree preferred

Job description

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Duration:

6-month assignment possible to extend (Onsite 5days in Aliso Viejo)

Description

The IT Desktop Support Technician III provides hands‑on technical support, manages IT assets, and owns on boarding/off boarding for both onsite and remote employees.

This role requires a customer-focused mind-set, strong troubleshooting skills, and the ability to work independently in a fast-paced environment. This position plays a critical role in ensuring system stability, security, and scalability while supporting ongoing IT projects and operational improvements.

Requirements

Responsibilities: Develop training materials and procedures, or train users in the proper use of hardware or software Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications

Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities

Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support Refer major hardware or software problems or defective products to vendors or technicians for service

Assist with on boarding of new employees Make recommendations for hardware and software for the organization

Perform desktop and laptop system deployments including hardware and software configuration

Provide regular updates on the status of tickets, open issues and projects

Perform troubleshooting of supported desktop operation systems and applications.

Qualifications:

• High School diploma or equivalent experience is required.
• Bachelor’s degree preferred Minimum of 2-5 years of related experience Advanced experience with Windows, macOS and enterprise IT environments.
• Experience supporting Active Directory, Entra ID and Office 365 environments.
• Able to plan and prioritize workload with minimal supervision excellent customer service skills