Onsite L2 Windows Desktop Technician - 27h/wk

Insight-596591c7; Pleasanton (CA); On-site; USD 40,000 - 57,000; Part time

Benefits offered by this job

Freedom to work from another location—

Up to 30 days per year

Job summary

Insight is seeking an Onsite Level 2 Desktop Technician in Pleasanton, CA, to provide hands-on Windows endpoint support in an enterprise setting. You will manage a ServiceNow queue, coordinate with escalation teams, and handle hardware triage for laptops, printers, and monitors while ensuring ticket accuracy and user communication.

The role is part-time (27 hours) with an onsite requirement, focusing on Windows 10/11 troubleshooting, imaging/redeployments, and close collaboration with IT

Qualifications

• 3–5 years of enterprise deskside or L2 support experience.
• Strong Windows 10/11 diagnosis and remediation in a domain environment.
• Experience managing a ServiceNow queue with SLAs and ticket hygiene.
• Proficiency with enterprise tools: ServiceNow, Intune, AD, Cisco videoconferencing.

Responsibilities

• Provide onsite L2 Windows endpoint support for Windows 10/11 devices.
• Manage ServiceNow incidents, requests, and interactions end-to-end.
• Troubleshoot printers, MFPs, laptops, docks, monitors and related peripherals.
• Perform imaging, provisioning, data transfer, and asset tagging during redeployments.
• Coordinate with remote escalation teams and document clear work notes.

Skills

Windows troubleshooting

ServiceNow queue management

Intune

Active Directory

Cisco video conferencing equipment

Networking basics

Hardware troubleshooting

Customer service & documentation

Education

CompTIA A+

CompTIA Network+

Microsoft MD-102/MD-100

ITIL Foundation

Tools

ServiceNow

Intune

Active Directory

Job description

Insight is seeking an Onsite Level 2 Desktop Technician in Pleasanton, CA, to provide hands-on Windows endpoint support in an enterprise setting. You will manage a ServiceNow queue, coordinate with escalation teams, and handle hardware triage for laptops, printers, and monitors while ensuring ticket accuracy and user communication.

The role is part-time (27 hours) with an onsite requirement, focusing on Windows 10/11 troubleshooting, imaging/redeployments, and close collaboration with IT