Desktop Support Engineer II – Windows & Mac

Zones, LLC; Los Angeles (CA); On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

Medical coverage

Sick leave benefits

Diversity-friendly employer

Job summary

Zones, LLC is seeking a Desktop Support Technician L2 in Los Angeles, CA. The role covers Deskside and end-user support across a corporate environment, including Windows and Mac OS, Office 365, and AV/printing systems.

You will manage tickets in ServiceNow, maintain documentation, and provide end-to-end issue resolution while supporting executive staff as needed. Qualifications include a bachelor’s degree or 7+ years of experience, ITIL, and certifications such as A+ / N / MCP.

Qualifications

• Bachelor’s degree or 7+ years relevant experience.
• Strong knowledge of Windows and Mac OS X.
• Good understanding of Network Infrastructure.
• ITIL Foundation Certification.
• CompTIA A+ and additional certs (N+, MCP, MCSA, etc.) preferred.
• 3+ years in desktop support or field services.

Responsibilities

• Provide Deskside/Desktop/End User support in a corporate environment.
• Troubleshoot and resolve software issues; install/reconfigure software including remote support.
• Support Mac OS, Windows OS, Office 365, devices, printers, and conferencing systems.
• Utilize ServiceNow to track tickets and communicate status.
• Maintain KB articles and assist with asset inventory and onboarding.

Skills

Desktop Support

Windows OS

Mac OS

Microsoft 365

ServiceNow

VIP Support

Printer/Peripheral

Education

Bachelor’s degree or 7+ years experience

Tools

JAMF

SCCM

ServiceNow

Job description

Zones, LLC is seeking a Desktop Support Technician L2 in Los Angeles, CA. The role covers Deskside and end-user support across a corporate environment, including Windows and Mac OS, Office 365, and AV/printing systems.

You will manage tickets in ServiceNow, maintain documentation, and provide end-to-end issue resolution while supporting executive staff as needed. Qualifications include a bachelor’s degree or 7+ years of experience, ITIL, and certifications such as A+ / N / MCP.