Onsite IT Field Technician – End-User Support Pro

HCL Technologies Limited; Los Angeles (CA); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Paid Time Off

Job summary

HCL Technologies Limited in Los Angeles seeks an Onsite Support Technician to deliver high-quality desk-side and on-site IT support. You will install desktops, laptops, mobiles, and peripherals, troubleshoot software, and maintain tickets with timely updates.

The role partners with vendors for hardware repairs and supports AV, network, and server needs. You will assist with IT security tasks, onboarding/offboarding, and urgent incident response, while collaborating with Level 3 and project teams

Qualifications

• BS/BA in Computer Science, Information Systems, or equivalent.
• 1–3 years of experience in service delivery and end-user hardware/software configuration/troubleshooting.
• Experience with various desktop systems, operating systems, and environments.
• Excellent customer service orientation and verbal communication skills.
• Experience Supporting Windows OS, MS Office, VPN, local and network printing, notebooks and mobile devices.
• Ability to install software for and troubleshoot a wide range of applications.
• CompTIA A+ certification or equivalent.
• Willingness to travel to remote sites or clusters.

Responsibilities

• Provide high-quality onsite end-user support and desk-side assistance.
• Install and configure desktops, laptops, mobile devices, peripherals, and software.
• Perform onsite updates, configuration changes, or software installations.
• Maintain ticket queues and meet SLA targets; provide updates to end users.
• Coordinate with vendors for hardware repairs and warranty work.
• Support IT security controls, access reviews, and facility inspections.
• Collaborate with Level 3 support and project teams for service delivery improvements.
• Assist with on-site events/meetings and disaster recovery readiness.

Skills

Customer service

End-user support

Windows OS

MS Office

VPN

Network printing

Mobile devices

Desktop deployment

On-site support

Education

BS/BA in Computer Science or Information Systems

CompTIA A+ certification

Tools

Avaya phones

Nortel equipment

Cisco phones

Mitel systems

AV/Video equipment

Job description

HCL Technologies Limited in Los Angeles seeks an Onsite Support Technician to deliver high-quality desk-side and on-site IT support. You will install desktops, laptops, mobiles, and peripherals, troubleshoot software, and maintain tickets with timely updates.

The role partners with vendors for hardware repairs and supports AV, network, and server needs. You will assist with IT security tasks, onboarding/offboarding, and urgent incident response, while collaborating with Level 3 and project teams