Desktop Support Analyst

Odesus, Inc.; Los Angeles (CA); On-site; USD 47,000 - 51,000; Full time

Job summary

Odesus, Inc. in Los Angeles is seeking an experienced Tier II Desktop Support Analyst for a contract-to-hire role. You will provide hands-on support across Windows, macOS, Linux, and mobile environments with white-glove service for executives.

The ideal candidate has strong troubleshooting skills, JAMF experience, and a customer-focused IT support approach. This is an onsite role with 3–6 month assignment, potential extension or conversion to full-time.

Qualifications

• 5–9+ years in desktop IT support.
• Strong experience with macOS, Windows 10/11, iOS, Linux.
• Experience with JAMF administration and Apple device management.
• Experience supporting Microsoft 365 apps and services.
• Proficient with remote troubleshooting and IT ticketing platforms.
• White-glove support to executives and C‑Suite leadership.
• Must be onsite in Los Angeles, Mon-Fri 9:00 AM to 6:00 PM PST.
• Open to transitioning into a full-time position.

Responsibilities

• Provide Tier II desktop and end-user support for hardware, software, OS, and network issues.
• Troubleshoot Windows 10/11, macOS, Linux, and iOS devices.
• Administer Apple devices using JAMF.
• Install, configure, and troubleshoot desktops, laptops, mobile devices, and peripherals.
• Support Microsoft 365 apps: Outlook, Teams, Word, Excel, OneDrive.
• Troubleshoot printers, AV systems, and conference room tech.
• Provide white-glove support to executives and C-suite stakeholders.
• Manage incidents and requests using ServiceNow or similar systems.
• Use remote tools to diagnose and resolve issues.
• Troubleshoot VPN, Wi-Fi, and network connectivity.

Skills

JAMF admin

MacOS support

Windows support

Linux support

Office 365

ServiceNow

Executive support

Onsite work

VPN troubleshooting

Tools

JAMF (Apple device mgmt)

ServiceNow

Job description

Schedule: Monday–Friday, 9:00 AM–6:00 PM PST

Work Setting: 100% Onsite

Pay Rate Upon Conversion: $34–$37/hour

Job Overview

We are seeking an experienced Tier II Desktop Support Analyst for a contract-to-hire opportunity in Los Angeles, CA. This position will provide hands‑on technical support across Windows, macOS, Linux, and mobile environments, including white‑glove support for executives and senior leadership.

The ideal candidate has strong troubleshooting skills, experience managing Apple devices through JAMF, and a customer‑focused approach to IT support.

This is a fully onsite position with an initial assignment of 3–6 months and the potential for extension or conversion to a full‑time employee.

Key Responsibilities

• Provide Tier II desktop and end‑user support for hardware, software, operating systems, and network connectivity issues.
• Troubleshoot and support Windows 10/11, macOS, Linux, and iOS devices.
• Administer and support Apple devices using JAMF.
• Install, configure, maintain, and troubleshoot desktops, laptops, mobile devices, and peripherals.
• Support Microsoft 365 applications, including Outlook, Teams, Word, Excel, and OneDrive.
• Troubleshoot printers, conference room technology, and audiovisual equipment.
• Provide white‑glove technical support to executives and C‑Suite stakeholders.
• Manage incidents and service requests using ServiceNow or similar IT ticketing platforms.
• Use remote support tools to diagnose and resolve technical issues.
• Troubleshoot network connectivity, VPN, Wi‑Fi, and related end‑user issues.
• Document troubleshooting steps, resolutions, and technical procedures.
• Escalate complex technical issues when necessary and coordinate with other IT support teams.

Required Qualifications

• 5–9+ years of experience in desktop support, IT support, or a similar technical support role.
• Strong hands‑on experience supporting macOS, Windows 10/11, iOS, and Linux operating systems.
• Experience with JAMF administration and Apple device management.
• Experience supporting Microsoft 365 applications and services.
• Strong knowledge of desktop and laptop hardware, printers, peripherals, and conference room/AV systems.
• Experience using ServiceNow or comparable ticketing systems.
• Proficiency with remote troubleshooting and support tools.
• Previous experience providing white‑glove IT support to executives and C‑Suite leadership.
• Strong troubleshooting skills involving hardware, software, networking, and end‑user technology.
• Excellent communication, customer service, and problem‑solving skills.
• Ability to work independently and manage multiple support requests in a fast‑paced environment.
• Must be available to work onsite in Los Angeles, Monday through Friday, from 9:00 AM to 6:00 PM PST.
• Must be open to transitioning into a full‑time position.

This is an initial 3–6 month contract assignment with the intention of conversion to a permanent position. The anticipated hourly rate upon full‑time conversion is $34–$37 per hour.