Onsite Desktop Support Analyst (Windows & Mac)

TEKsystems

Austin (TX)

On-site

USD 30,000 - 34,000

Full time

4 days ago

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Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Job summary

TEKsystems is seeking a Desktop Support Analyst to provide Tier 2 end-user computing support for internal employees across locations in Austin, TX. The role covers Windows and Mac environments, device provisioning, and incident management with SLA adherence.

You will deploy and maintain desktops, laptops, printers, and mobile devices, assist with onboarding, and contribute to knowledge management initiatives while delivering excellent customer service onsite daily.

Qualifications

> Minimum of 2 years of Desktop Support, Help Desk, or Technical Support experience.
> Experience supporting both Windows and Mac operating systems.
> Experience with workstation setup, device refreshes, conference room technology support, and basic networking.
> Working knowledge of: Active Directory, Microsoft Office Suite, Office 365, Corporate networking concepts, Mobile device support.
> Strong troubleshooting and problem-solving abilities.
> Ability to work independently in a fast-paced environment.
> Must be able to work 100% onsite, 5 days per week.

Responsibilities

> Provide Tier 2 support for end-user computing devices and serve as an escalation point for Tier 1 support teams.
> Respond to incidents and service requests through a ticketing system while meeting established SLAs.
> Deploy, configure, troubleshoot, and maintain desktops, laptops, printers, mobile devices, and other endpoint technologies.
> Reimage computers and hard drives in accordance with company standards.
> Perform MAC activities, including installations and decommissions.
> Install, configure, and support Windows OS, Mac OS, Office, Office 365, browsers, and proprietary software.
> Support remote users, including VPN setup and troubleshooting.
> Provide user training and technical guidance to employees.
> Document troubleshooting processes, procedures, and resolutions.
> Create and maintain knowledge base articles to improve self-service resources.
> Support conference room technology and workplace tech initiatives.
> Partner with infra, network, security, and engineering teams to resolve issues.
> Maintain asset inventory records and related admin tasks.
> Participate in technology rollouts, upgrades, and IT projects.
> Deliver world-class customer service to employees.