Junior Desktop Support Technician – On-Site (DC)

UNAVAILABLE

Washington (District of Columbia)

On-site

USD 50,000 - 55,000

Full time

14 days+

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Benefits offered by this job

Health insurance

Dental coverage

Vision coverage

401K

Life insurance

Short-term disability

Long-term disability

Vacation time

Holidays

Job summary

TekSynap seeks a Tier I Junior Support Technician to deliver front-line technical assistance across Windows, macOS, mobile devices, printers, and peripherals in a fast-paced service desk. You will handle routine issues, escalate complex cases, and provide white-glove, VIP-level service to staff, management, and executives.

Location is Washington, DC, with on-site work and potential for remote work using client equipment.

Qualifications

1 year of experience supporting macOS.
1 year experience with remote access tools and secure remote connectivity.
3 years’ experience in IT Call Center environments, Active Directory administration, Windows 11 & Microsoft 365, and mobile OS support.

Responsibilities

Respond to customer support requests via phone, ticketing systems, and in person.
Troubleshoot and resolve routine software, hardware, and connectivity issues.
Escalate complex incidents to senior technicians or Tier II/III staff.
Assist with Active Directory account administration.
Document actions and maintain accurate ticket records.
Follow IT service processes and knowledge articles.
Provide excellent customer service to staff and executives.
Install and support applications and remote access tools, and support VPN access.