Onsite Desktop Engineer: Endpoint Management & IT Support

Spectrum Staffing, Inc.; Oakland (CA); Vor Ort; USD 70.000 - 100.000; Vollzeit

Benefits dieser Stelle

Competitive compensation

Comprehensive benefits package

Pharma industry exposure

Zusammenfassung

Spectrum Staffing, Inc. is seeking a hands-on Desktop Engineer to support workplace technology for a fast-paced pharmaceutical organization. This office-based role provides technical assistance to employees, manages endpoint devices, and helps maintain secure IT systems.

You'll diagnose and resolve Tier 1/2 issues, image and deploy Windows computers with Sophos and Intune, support Outlook/Exchange/Teams, and assist with VPN and networking tasks in a collaborative IT environment.

Qualifikationen

• Approximately 5 years of desktop support or end-user computing experience.
• Hands-on experience troubleshooting Windows desktops, laptops, and common hardware and software issues.
• Knowledge of Sophos endpoint protection, VPN technology, and mobile device management.
• Experience supporting Active Directory user and computer accounts.
• Familiarity with Microsoft Exchange, Outlook, and Teams.
• Understanding of TCP/IP, DHCP, and general networking concepts.
• Strong problem-solving abilities, clear communication, and a service-oriented approach.

Aufgaben

• Diagnose and resolve Tier 1 and Tier 2 issues involving laptops, desktops, printers, peripheral equipment, applications, and connectivity.
• Provide responsive technical assistance to employees in person and through remote support tools.
• Prepare, image, configure, and deploy Windows computers using endpoint management solutions such as Sophos and Microsoft Intune.
• Support Windows 10/11 environments, including device setup and troubleshooting, and work with static IP and DHCP configurations.
• Administer and troubleshoot company mobile devices, including iOS and Android, through mobile device management tools.
• Assist with Microsoft Outlook, Exchange Online, Teams, and audio/video meeting technology.
• Investigate VPN access problems and help maintain basic network components, including switches, routers, hubs, and cabling.
• Coordinate with infrastructure engineers on Wi‑Fi, server‑related, and other technology deployments.
• Help install and maintain endpoint protection, address malware concerns, and follow cybersecurity and compliance procedures.
• Maintain accurate support records and develop straightforward technical instructions and user documentation.

Kenntnisse

Desktop support

End-user computing

Windows troubleshooting

VPN technology

Mobile device management

Active Directory

Outlook/Teams/Exchange

Networking basics (TCP/IP)

Tools

Sophos endpoint protection

Microsoft Intune

VPN technology

Mobile device management (MDM)

Active Directory

Exchange Online

Microsoft Teams

Jobbeschreibung

Spectrum Staffing, Inc. is seeking a hands-on Desktop Engineer to support workplace technology for a fast-paced pharmaceutical organization. This office-based role provides technical assistance to employees, manages endpoint devices, and helps maintain secure IT systems.

You'll diagnose and resolve Tier 1/2 issues, image and deploy Windows computers with Sophos and Intune, support Outlook/Exchange/Teams, and assist with VPN and networking tasks in a collaborative IT environment.