Information Technology Support Engineer

Tech People 247; Franklin (VA); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading technology service provider in Virginia is seeking a Desktop Support Technician for onsite services. The role requires 2-4 years of onsite support experience, particularly in managing desktop devices, including hardware, software, and connectivity issues. Successful candidates will be proficient in Windows OS, have expertise in SCCM and Intune, and provide VIP support for clients. The position offers an opportunity to work in a dynamic environment with various IT-related responsibilities, supporting field users effectively.

Qualifications

• 2-4 years of experience in Onsite support.
• Experience with desktop hardware and software management.
• Good understanding of Active Directory and support for various devices.

Responsibilities

• Manage Desktop Devices incidents through to resolution.
• Monitor security profiles and anti-virus software.
• Provide VIP support for Desk side issues.

Skills

Windows OS knowledge

Desktop support experience

EU tools expertise

Remote support tools

MS Office and Outlook

Tools

SCCM

Intune

ServiceNow

Job description

Role: End User Computing (Desktop Support) L1-Onsite services

2-4 years of experience in Onsite support

Knowledge and experience on windows OS

Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution. Manage IMAC and desk side support services.

Manage hard and soft break fix services for laptops and desktops.

Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools).

Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor. Experience with Service management tool – ex – Service now

Experience with SCCM (system center configuration manager) and Intune.

Should have good expertise on EUC tools, remote support tools, MS office and outlook.

Preferable to have a good understanding of Lync, VPN, and mobile device support.

Analyze Service Desk calls for Desktop Devices and incident data to identify and advice Customer of any potential user training requirement and automation.

Ensure that each Desktop Device is installed with the appropriate Desktop image.

Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements

Provide VIP support for Desk side issues per contract and be point of contact at the site for all IT related issues if no other IT support team unavailable like for MI calls.

Good to have – knowledge in Active Directory and smart hands and feet support.

Good to have – knowledge and experience of supporting MAC devices and tablets

Administration of Printers and Scanners.

Troubleshoot and resolve issues related to Active Directory and SCCM (System Center Configuration Manager).

Deploy, manage, and maintain software packages, updates, and patches using SCCM. Monitor software distribution and handle inventory and reporting