Senior Desktop Support & Endpoint Specialist

Health Partners Plans; Philadelphia (Philadelphia County); On-site; USD 90,000 - 120,000; Full time

Job summary

Health Partners Plans is seeking a senior IT professional to resolve the most complex desktop infrastructure issues and guide Tier 1 and Tier 2 staff. You will support system improvements, ensure policy compliance, and work with engineers, system administrators, and IT leadership.

The role emphasizes independent work, strong analytical abilities, and ongoing participation in long-term desktop support enhancements within a healthcare IT environment.

Qualifications

• High School Diploma or GED is required.
• 5 years of related work experience.
• Experience with desktop infrastructure and endpoint management systems.
• Able to work independently with engineers and IT leadership.
• Strong verbal and written communication skills.

Responsibilities

• Resolve the most complex technical issues for desktop environments.
• Collaborate with IT teams to align with security policies.
• Mentor Tier 1/2 staff and share knowledge.
• Document advanced troubleshooting steps for knowledge base.
• Communicate clearly with end-users to ensure satisfaction.

Skills

Analytical thinking

Independent work

Mentoring

Communication

Education

High School Diploma/GED

Tools

ServiceNow

Job description

Health Partners Plans is seeking a senior IT professional to resolve the most complex desktop infrastructure issues and guide Tier 1 and Tier 2 staff. You will support system improvements, ensure policy compliance, and work with engineers, system administrators, and IT leadership.

The role emphasizes independent work, strong analytical abilities, and ongoing participation in long-term desktop support enhancements within a healthcare IT environment.