Desktop Support Engineer

Centraprise, Corp.; Atlanta (GA); On-site; USD 60,000 - 80,000; Full time

Job summary

Centraprise, Corp. is seeking a skilled Desktop Support Engineer to provide onsite IT support across multiple corporate office locations. You will troubleshoot desktops, laptops, and peripherals and ensure timely resolution of incidents per SLAs.

The role requires hands-on experience with Windows 10/11, Office 365, Active Directory basics, and ticketing tools like ServiceNow or Jira Service Management. You must be onsite at the assigned office location and support in a fast-paced environment.

Qualifications

• 5 years of desktop support or deskside experience.
• Strong troubleshooting for Windows desktops and common hardware/software.
• Experience with Windows 10/11 and Microsoft Office 365.
• Experience with printers, monitors, docking stations, and peripherals.
• Basic Active Directory/user account administration and network troubleshooting.
• Experience with ticketing tools such as ServiceNow or Jira Service Management.
• Excellent communication and customer service skills.
• Onsite work at assigned office location and ability to manage multiple incidents.

Responsibilities

• Provide onsite technical support for desktops, laptops, monitors, printers, docking stations, and other peripherals.
• Troubleshoot hardware, software, OS, and connectivity issues.
• Install, configure, upgrade, and maintain Windows desktops/laptops and approved apps.
• Support Microsoft Office 365, Outlook, Teams, and other enterprise tools.
• Assist with user account setup, password resets, and basic AD/Microsoft Entra ID administration.
• Troubleshoot LAN, Wi-Fi, VPN, and basic network connectivity issues.
• Assist with device imaging, software deployment, and new-hire workstation setup.
• Log, track, and resolve incidents using ServiceNow or equivalent tools.
• Escalate complex issues to appropriate teams and maintain asset inventory.

Skills

Windows troubleshooting

Office 365

Active Directory basics

Networking basics

Customer service

Tools

ServiceNow

Jira Service Management

Job description

Location: Atlanta, GA | Boston, MA | New York City, NY | Princeton, NJ | San Francisco, CA (Either location is fine, but the role requires 5 days onsite.)

Duration: Contract-Long term

Job Summary

We are looking for a skilled and customer-focused Desktop Support Engineer to provide onsite IT support to end users across corporate office locations. The ideal candidate will have hands‑on experience troubleshooting desktop and laptop hardware, software, operating systems, peripherals, and basic network connectivity issues.

The candidate will be responsible for resolving technical issues, supporting end‑user computing environments, maintaining IT equipment, and ensuring timely resolution of service requests in accordance with established service-level agreements (SLAs).

Key Responsibilities

• Provide onsite technical support for desktops, laptops, monitors, printers, docking stations, and other IT peripherals.
• Troubleshoot hardware, software, operating system, and connectivity issues.
• Install, configure, upgrade, and maintain Windows desktops, laptops, and approved business applications.
• Support Microsoft Office 365 applications, Outlook, Microsoft Teams, and other enterprise productivity tools.
• Assist with user account setup, password resets, access issues, and basic Active Directory or Microsoft Entra ID administration.
• Troubleshoot LAN, Wi‑Fi, VPN, and other basic network connectivity issues.
• Support device imaging, software deployment, equipment refreshes, and new‑hire workstation setup.
• Log, track, update, and resolve incidents and service requests using IT service management tools such as ServiceNow or equivalent platforms.
• Escalate complex technical issues to appropriate infrastructure, application, or network support teams.
• Maintain accurate asset inventory, equipment records, and support documentation.
• Provide professional, customer‑focused support while meeting defined SLAs and service quality standards.
• Follow corporate IT security policies, standard operating procedures, and data protection requirements.

Required Qualifications

• 5 years of experience in desktop support, IT help desk, deskside support, or end‑user computing support.
• Strong troubleshooting skills for Windows desktops, laptops, and common hardware and software issues.
• Working knowledge of Windows 10/11 and Microsoft Office 365.
• Experience supporting printers, monitors, docking stations, and other office peripherals.
• Basic knowledge of Active Directory, user account administration, and network connectivity troubleshooting.
• Experience with ticketing tools such as ServiceNow, Jira Service Management, or equivalent.
• Strong communication, customer service, and problem‑solving skills.
• Ability to work onsite at the assigned office location.
• Ability to manage multiple incidents and service requests in a fast‑paced corporate environment.

Preferred Qualifications

• CompTIA A+ or other relevant IT support certifications.
• Experience with Microsoft Intune, endpoint management, device imaging, or software deployment.
• Familiarity with ITIL processes and incident management.
• Experience supporting enterprise users in a corporate office environment.
• Knowledge of Microsoft Entra ID, VPN clients, and endpoint security tools.