Desktop Engineer

Spectrum Staffing, Inc.; Oakland (CA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits package

Pharma industry exposure

Job summary

Spectrum Staffing, Inc. is seeking a hands-on Desktop Engineer to support workplace technology for a fast-paced pharmaceutical organization. This office-based role provides technical assistance to employees, manages endpoint devices, and helps maintain secure IT systems.

You'll diagnose and resolve Tier 1/2 issues, image and deploy Windows computers with Sophos and Intune, support Outlook/Exchange/Teams, and assist with VPN and networking tasks in a collaborative IT environment.

Qualifications

• Approximately 5 years of desktop support or end-user computing experience.
• Hands-on experience troubleshooting Windows desktops, laptops, and common hardware and software issues.
• Knowledge of Sophos endpoint protection, VPN technology, and mobile device management.
• Experience supporting Active Directory user and computer accounts.
• Familiarity with Microsoft Exchange, Outlook, and Teams.
• Understanding of TCP/IP, DHCP, and general networking concepts.
• Strong problem-solving abilities, clear communication, and a service-oriented approach.

Responsibilities

• Diagnose and resolve Tier 1 and Tier 2 issues involving laptops, desktops, printers, peripheral equipment, applications, and connectivity.
• Provide responsive technical assistance to employees in person and through remote support tools.
• Prepare, image, configure, and deploy Windows computers using endpoint management solutions such as Sophos and Microsoft Intune.
• Support Windows 10/11 environments, including device setup and troubleshooting, and work with static IP and DHCP configurations.
• Administer and troubleshoot company mobile devices, including iOS and Android, through mobile device management tools.
• Assist with Microsoft Outlook, Exchange Online, Teams, and audio/video meeting technology.
• Investigate VPN access problems and help maintain basic network components, including switches, routers, hubs, and cabling.
• Coordinate with infrastructure engineers on Wi‑Fi, server‑related, and other technology deployments.
• Help install and maintain endpoint protection, address malware concerns, and follow cybersecurity and compliance procedures.
• Maintain accurate support records and develop straightforward technical instructions and user documentation.

Skills

Desktop support

End-user computing

Windows troubleshooting

VPN technology

Mobile device management

Active Directory

Outlook/Teams/Exchange

Networking basics (TCP/IP)

Tools

Sophos endpoint protection

Microsoft Intune

VPN technology

Mobile device management (MDM)

Active Directory

Exchange Online

Microsoft Teams

Job description

We are seeking a hands-on Desktop Engineer to support workplace technology for a fast-paced organization in the pharmaceutical industry. This office-based position provides technical assistance to employees, manages endpoint devices, and helps maintain secure, reliable IT systems. The role works closely with IT leadership and infrastructure specialists to keep daily operations running smoothly.

RESPONSIBILITIES

• Diagnose and resolve Tier 1 and Tier 2 issues involving laptops, desktops, printers, peripheral equipment, applications, and connectivity.
• Provide responsive technical assistance to employees in person and through remote support tools.
• Prepare, image, configure, and deploy Windows computers using endpoint management solutions such as Sophos and Microsoft Intune.
• Support Windows 10/11 environments, including device setup and troubleshooting, and work with static IP and DHCP configurations.
• Administer and troubleshoot company mobile devices, including iOS and Android, through mobile device management tools.
• Assist with Microsoft Outlook, Exchange Online, Teams, and audio/video meeting technology.
• Investigate VPN access problems and help maintain basic network components, including switches, routers, hubs, and cabling.
• Coordinate with infrastructure engineers on Wi‑Fi, server‑related, and other technology deployments.
• Help install and maintain endpoint protection, address malware concerns, and follow cybersecurity and compliance procedures.
• Maintain accurate support records and develop straightforward technical instructions and user documentation.

QUALIFICATIONS

• Approximately 5 years of relevant desktop support or end‑user computing experience.
• Hands‑on experience troubleshooting Windows desktops, laptops, and common hardware and software issues.
• Working knowledge of Sophos endpoint protection, VPN technology, and mobile device management.
• Experience supporting Active Directory user and computer accounts.
• Familiarity with Microsoft Exchange, Outlook, and Teams.
• Understanding of TCP/IP, DHCP, and general networking concepts.
• Strong problem‑solving abilities, clear communication, and a service‑oriented approach.
• Ability to work in an office‑based setting; no routine travel is required.

BENEFITS

• Competitive compensation and a comprehensive benefits package.
• Opportunity to build technical expertise across endpoint management, cybersecurity, networking, and collaboration systems.
• Exposure to technology operations within an established pharmaceutical industry environment.
• Collaborate with experienced IT professionals while contributing directly to employee productivity and reliable business operations.
• Varied, hands‑on work with opportunities to strengthen troubleshooting and infrastructure support skills.