On-Site Endpoint & Network Support Analyst

S&C Electric Company; Franklin (WI); On-site; USD 73,000 - 96,000; Full time

Job summary

S&C Electric Company is seeking a Desktop & Network Support Analyst to join a high-performance team supporting 3,000+ client systems across 19 offices in 6 countries.

You will maintain PC hardware remotely, develop PowerShell automation, and support Microsoft 365, VMware, Azure, and Intune while coaching junior staff. On-site hours are Monday–Friday 8:00 am–5:00 pm with on-call availability and potential travel.

Qualifications

• 4-5 years of relevant experience in Desktop Support, Endpoint Support, IT Support, Systems Administration, or Network Support roles within a corporate or manufacturing environment.
• Knowledge of PowerShell and scripting practices.
• Knowledge of VMware vSphere technologies and best practices.
• Working knowledge of Microsoft Azure.
• Working knowledge of Microsoft Intune MDM/MDA.
• Demonstrated ability to communicate effectively and professionally.
• Expertise in configuring and supporting Windows/Linux/MacOS and Microsoft 365 products.
• Strong customer service orientation with keen attention to detail.
• Proven problem-solving and analytical skills.
• Ability to work independently with minimal supervision in a fast-paced environment.
• Highly self-motivated and skilled at empowering a highly collaborative team.

Responsibilities

• Maintain PC hardware remotely and for production support.
• Develop automated processes via PowerShell scripts to improve team functions and client requests.
• Propose projects and initiatives to improve customer support and central management of IT systems, including but not limited to OS configurations, scan guns, printers, and Microsoft tools.
• Provide entry-level team members with coaching in problem-solving and technical standards.
• Drive team efforts to improve customer service for our clients through new technologies.
• Install or assist in installing and maintaining technical equipment and software.
• Respond to and prioritize requests for technical support or assistance.
• Identify and analyze support issues, determining cause, resolution, and potential trends.
• Prepare/maintain procedural, educational, or related documentation/communications.
• All full-time team members must be available on call 24/7 and may need to travel as required for business purposes.

Skills

4-5 years of relevant experience in IT

PowerShell and scripting

VMware vSphere

Azure

Intune MDM/MDA

communication

Windows/Linux/MacOS & Microsoft 365

customer service

problem-solving

independent work

team collaboration

Education

Bachelor's Degree in Computer Science/Information Technology or equivalent

Microsoft client technologies certification (preferred)

Tools

VMware vSphere

Microsoft Azure

Microsoft Intune

Job description

S&C Electric Company is seeking a Desktop & Network Support Analyst to join a high-performance team supporting 3,000+ client systems across 19 offices in 6 countries.

You will maintain PC hardware remotely, develop PowerShell automation, and support Microsoft 365, VMware, Azure, and Intune while coaching junior staff. On-site hours are Monday–Friday 8:00 am–5:00 pm with on-call availability and potential travel.