Senior Endpoint Support Engineer (Desktop) - Lead & Mentor

Connection; United States; Remote; USD 83,000 - 124,000; Full time

Job summary

Connection is seeking a Senior Endpoint Support (Desktop) Engineer for a long-term contract. Play a senior escalation role, partnering with the Desktop Support team to resolve complex endpoint issues and mentor junior technicians.

You will troubleshoot Windows desktop, Microsoft 365, and endpoint management, while leading endpoint provisioning, deployment, and policy management across the enterprise.

Qualifications

• 5–8+ years of Desktop Support or Endpoint Engineering experience.
• Experience supporting enterprise Windows environments.
• Strong knowledge of Microsoft 365 (O365), Active Directory, Intune, Windows Autopilot, and Endpoint Management.
• Excellent customer service, communication, and interpersonal skills.
• Experience mentoring or supporting junior technicians and acting as an escalation resource.

Responsibilities

• Serve as the Tier 3 escalation point for complex desktop and endpoint support issues.
• Troubleshoot and resolve advanced Windows desktop, Microsoft 365, and endpoint management issues.
• Provide technical leadership and mentorship to Desktop Support engineers, assisting with escalated incidents and knowledge transfer.
• Manage endpoint provisioning, configuration, deployment, and lifecycle management.
• Document technical solutions, standard operating procedures, and best practices.

Skills

Desktop Support

Endpoint Support

Customer Service

Mentoring

Independent Work

Remote Collaboration

Tools

Microsoft 365 (O365)

Active Directory

Intune

Windows Autopilot

Endpoint Management

Job description

Connection is seeking a Senior Endpoint Support (Desktop) Engineer for a long-term contract. Play a senior escalation role, partnering with the Desktop Support team to resolve complex endpoint issues and mentor junior technicians.

You will troubleshoot Windows desktop, Microsoft 365, and endpoint management, while leading endpoint provisioning, deployment, and policy management across the enterprise.