Onsite Deskside Tech I — Windows, VPN & Asset Support

Stefanini Group; Mequon (WI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k) matching

Paid time off

Tuition reimbursement

Medical, dental and vision insurance

Professional development

Job summary

Stefanini Group is seeking a Deskside Technician I in Mequon, WI to provide onsite Windows, software, and hardware support in a corporate setting. You will stage, deploy, and configure IT equipment, troubleshoot VPN/VDI, and assist end users while adhering to KBs and process standards.

The role requires at least 1 year of onsite or helpdesk experience, strong troubleshooting, professionalism, and the ability to lift up to 50 pounds. A valid driver’s license and flexibility with shifts are needed.

Qualifications

• 1 year onsite or helpdesk support or equivalent experience
• Excellent troubleshooting capability
• Ability to maintain composure while handling challenging, dynamic, rapid-response support
• Experience with Microsoft Office/ Office 365 suite
• Ability to walk, bend, stand for prolonged periods of time, and lift equipment up to 50 pounds
• Maintain neat and professional work area and appearance in compliance with site policies
• Demonstrate a high level of professionalism and strong personal interaction skills
• High School Diploma or equivalent
• Maintain valid driver's license
• Ability to pass standard panel drug screening and background check
• Adhere to assigned shift schedule

Responsibilities

• Provide Windows, software, and hardware support onsite in a corporate environment
• Stage, provision, and deploy IT machines to end users following best business practices
• Configure, troubleshoot, and deploy mobile devices & other audio/visual equipment
• Troubleshoot VPN and VDI connectivity
• Follow appropriate KB articles
• Manage workload via ticketing software or Non-ticket Tracker
• Prioritize and complete work in a group and independently with minimal supervision
• Communicate technical information to non-technical audiences
• Smart Hands remote support for offsite resolver groups
• Inventory management of IT assets including asset auditing
• Other duties as assigned

Skills

Windows support

Hardware troubleshooting

Mobile devices deployment

VPN/VDI connectivity

Ticketing software

Communication skills

Professionalism

Education

High School Diploma or equivalent

Job description

Stefanini Group is seeking a Deskside Technician I in Mequon, WI to provide onsite Windows, software, and hardware support in a corporate setting. You will stage, deploy, and configure IT equipment, troubleshoot VPN/VDI, and assist end users while adhering to KBs and process standards.

The role requires at least 1 year of onsite or helpdesk experience, strong troubleshooting, professionalism, and the ability to lift up to 50 pounds. A valid driver’s license and flexibility with shifts are needed.