Deskside IT Technician I - Onsite Support Pro

Stefanini Group; Owensboro (KY); On-site; USD 42,000 - 63,000; Full time

Job summary

Stefanini Group in Owensboro, KY is seeking a Deskside Technician I to provide on-site hardware and software support. The role emphasizes diagnosing and repairing end-user PCs, printers, and network connectivity, with strong experience in Windows environments.

Qualified candidates have 3+ years of desk side support, AD proficiency, Office 2007/2016 experience, VPN, and SCCM/RDP know-how. This full-time position requires reliable customer service skills and hardware troubleshooting aptitude.

Qualifications

• 3+ years corporate desk side support experience with strong emphasis supporting Windows 7 and Windows 10
• Experience troubleshooting and replacing hardware onLenovo PCs
• Experience using Active Directory
• Experience supporting Microsoft Office 2007, Microsoft Office 2016 including MS Lync, Microsoft Outlook Web Application (OWA) and the Outlook 2016 client
• Experience troubleshooting wireless connectivity issues
• Quality Customer Service skills
• VPN experience.
• Experience with basic hardware printer support
• Experience with Symantec productions including Endpoint Protection, Bitlocker, SCCM, and RDP
• 1+ years corporate desk side support experience with strong emphasis supporting Windows 7 and Windows 10

Responsibilities

• Provide hardware/software support services to onsite client including break/fix
• Implement virus detection and eradication procedures
• Diagnose end-user system failures and implement repair solutions
• Diagnose printer and other peripheral devise failures and implement repair solutions
• Troubleshoot network devices in order to ensure connectivity from the PC to the Network

Skills

Windows 7/10 troubleshooting

Active Directory

Microsoft Office 2007/2016 (Lync, OWA,

Outlook 2016 client

VPN experience

Printer support

Symantec Endpoint Protection/Bitlocker

SCCM

RDP

Lenovo hardware

Network troubleshooting

Customer service

Job description

Stefanini Group in Owensboro, KY is seeking a Deskside Technician I to provide on-site hardware and software support. The role emphasizes diagnosing and repairing end-user PCs, printers, and network connectivity, with strong experience in Windows environments.

Qualified candidates have 3+ years of desk side support, AD proficiency, Office 2007/2016 experience, VPN, and SCCM/RDP know-how. This full-time position requires reliable customer service skills and hardware troubleshooting aptitude.