Onsite IT Support Technician — Windows & Devices

Stefanini North America and APAC; Mequon (WI); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

401(k) plan

Paid time off

Tuition reimbursement

Medical insurance

Dental insurance

Vision insurance

Job summary

Stefanini North America and APAC in Mequon, WI is seeking an entry-level IT Helpdesk Technician to provide on-site Windows, software and hardware support in a corporate environment. You will stage, provision, and deploy IT machines to end users following best practices, and troubleshoot VPN/VDI connectivity.

Ideal candidates have 1 year of onsite or helpdesk experience, strong troubleshooting, familiarity with Microsoft Office 365, and a professional service mindset.

Qualifications

• 1 year onsite or helpdesk support or equivalent experience.
• Excellent troubleshooting capability.
• Ability to communicate technical information to non-technical audiences.
• Experience with Microsoft Office/ Office 365 suite.
• Ability to pass standard panel drug screening and background check.

Responsibilities

• Provide Windows, software, and hardware support onsite in a corporate environment.
• Stage, provision, and deploy IT machines to end users following best practices.
• Configure, troubleshoot, and deploy mobile devices & other AV equipment.
• Troubleshoot VPN and VDI connectivity.
• Follow appropriate KB articles.
• Manage workload via ticketing software or Non-ticket Tracker.
• Prioritize and complete work in a group and independently with minimal supervision.
• Communicate technical information to non-technical audiences.
• Smart Hands remote support for offsite resolver groups.
• Inventory management of IT assets including asset auditing.
• Other duties as assigned.

Skills

Windows support

Helpdesk support

Troubleshooting

Microsoft Office/Office 365

VPN & VDI

Communication

Professionalism

Education

High School Diploma

Tools

Ticketing software

Non-ticket Tracker

Job description

Stefanini North America and APAC in Mequon, WI is seeking an entry-level IT Helpdesk Technician to provide on-site Windows, software and hardware support in a corporate environment. You will stage, provision, and deploy IT machines to end users following best practices, and troubleshoot VPN/VDI connectivity.

Ideal candidates have 1 year of onsite or helpdesk experience, strong troubleshooting, familiarity with Microsoft Office 365, and a professional service mindset.