Deskside IT Technician I - End-User & Asset Support

Stefanini Group; Miami (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

Stefanini Group is seeking a Deskside Technician I in Miami to deliver professional in-person and remote support for mobile devices, desktops, and peripherals. You will handle activations, MDM enrollment, and device lifecycle tasks while ensuring high standards in a luxury retail environment.

The role requires strong OS knowledge (Windows/macOS), ITSM familiarity, and fault diagnosis, with teamwork and proactive learning emphasized.

Qualifications

• Currently pursuing or holding a degree in Information Technology, Computer Science, Computer Engineering, or related field.
• Experience with networks and TCP/IP protocols.
• Strong experience and knowledge of Operating Systems (Windows and macOS).
• Familiarity with ITSM (ServiceNow) and remote support tools.
• Proficiency with Mobile Device Management platforms.
• Understanding of asset management systems and lifecycle processes.
• Excellent verbal and written communication skills with intermediate to advanced English language proficiency (Option for Spanish or Portuguese based on the location).
• Demonstrated ability to work effectively in a team environment.

Responsibilities

• Provide professional in-person and remote technical support for mobile devices, laptops, desktops, and peripheral equipment.
• Assist with iPhone/iPad activations, MDM enrollment, and carrier coordination for wireless deployments.
• Support Apple devices and Windows OS with Microsoft Office suite.
• Deliver hardware/software troubleshooting and break-fix services per luxury retail standards.
• Manage onsite IT assets across stores, distribution centers, and offices.
• Support diverse printer ecosystems and videoconferencing equipment.
• Perform initial troubleshooting and first-level network support; handle connectivity issues.
• Maintain POS systems, displays, scanners, and handheld devices.
• Perform complete lifecycle management of endpoints including imaging, provisioning, and upgrades.
• Document activities in incident, request, and asset management systems; create knowledge articles.
• Coordinate with vendors and internal support groups; participate in small IT projects.
• Ensure SLAs are met and conduct site visits for proactive IS&T health checks.

Skills

End-user support

English proficiency

Team collaboration

Communication

Conflict resolution

Proactive learning

Customer service

Driver's license

Education

Pursuing/holding IT degree

Tools

ITSM ServiceNow

Remote support tools

Mobile Device Management

Job description

Stefanini Group is seeking a Deskside Technician I in Miami to deliver professional in-person and remote support for mobile devices, desktops, and peripherals. You will handle activations, MDM enrollment, and device lifecycle tasks while ensuring high standards in a luxury retail environment.

The role requires strong OS knowledge (Windows/macOS), ITSM familiarity, and fault diagnosis, with teamwork and proactive learning emphasized.