Onsite Deskside Support Technician – Imaging & Break/Fix (Miami)

Compucom; Miami (FL); On-site; USD 34,000 - 45,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D insurance

Disability plans

Employee Assistance Program

Paid holidays

Paid time off

Paid parental leave

401(k)

FSA/HSA pre-tax benefits

Job summary

CompucomStaffing is seeking multiple Deskside Support Technicians to join their team onsite in Miami, FL. This temporary engagement runs 4 to 5 months with a potential extension.

Responsibilities include IMACD tasks, break/fix support, imaging and deploying endpoints, and end-user assistance. Candidates should have 3+ years of enterprise deskside experience and strong customer service skills.

Qualifications

• 3+ years of enterprise deskside/field support experience.
• Hands-on Windows deskside support and troubleshooting (level 2).
• Experience with endpoint imaging, deployment, and IMACD processes.
• Strong onsite customer service skills and professional communication.
• Ability to work independently in a client-facing environment.
• Accurate work documentation and record keeping.
• Collaborates effectively with teams and stakeholders.

Responsibilities

• Perform IMACD tasks and break/fix support.
• Stage, build, image, configure and deploy endpoints.
• Troubleshoot hardware/software issues and provide end-user support.
• Maintain ITSM and asset records; update tickets.
• Coordinate and escalate issues as needed.

Skills

Deskside support

Windows 2nd line

Endpoint imaging

Customer service

Independent work

Documentation

Team collaboration

Job description

CompucomStaffing is seeking multiple Deskside Support Technicians to join their team onsite in Miami, FL. This temporary engagement runs 4 to 5 months with a potential extension.

Responsibilities include IMACD tasks, break/fix support, imaging and deploying endpoints, and end-user assistance. Candidates should have 3+ years of enterprise deskside experience and strong customer service skills.