Onsite Deskside Support Tech - 6-Month Contract (Miami)

Compucom; Miami (FL); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D insurance

Disability plans

Employee Assistance Program

Paid holidays

Paid time off

Paid parental leave

401(k)

FSA/HSA pre-tax benefits

Job summary

CompucomStaffing is seeking a Deskside Support Technician to join our client’s onsite team in Miami, FL for a six-month engagement with potential extension. The role emphasizes hands-on end-user support and rapid issue resolution in a fast-paced enterprise environment.

Responsibilities include IMACD tasks, imaging, deployment, break/fix, and maintaining accurate ITSM and asset records while delivering excellent onsite service.

Qualifications

• 3+ years in enterprise deskside/field support.
• Level 2 Windows deskside support troubleshooting.
• Experience with endpoint imaging, deployment and IMACD.
• Strong onsite customer service skills.
• Ability to work independently in a client-facing environment.
• Ability to document work accurately.
• Strong collaboration skills.

Responsibilities

• Perform IMACD tasks.
• Provide break/fix support.
• Stage, build, image, configure and deploy endpoints.
• Troubleshoot hardware and software issues.
• Support asset handling.
• Update tickets.
• Provide end-user support.
• Resolve onsite deskside incidents and requests.
• Maintain accurate ITSM and asset records.
• Coordinate escalations.

Skills

End-user support

Customer service

Documentation

Collaboration

Independence

Tools

Windows OS

Endpoint Imaging

ITSM/Asset systems

Job description

CompucomStaffing is seeking a Deskside Support Technician to join our client’s onsite team in Miami, FL for a six-month engagement with potential extension. The role emphasizes hands-on end-user support and rapid issue resolution in a fast-paced enterprise environment.

Responsibilities include IMACD tasks, imaging, deployment, break/fix, and maintaining accurate ITSM and asset records while delivering excellent onsite service.