Onsite Deskside Support Engineer: Windows & Imaging

Compucom Staffing; Miami (FL); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D insurance

Disability plans

Employee Assistance Program

Paid holidays

Paid time off

Parental leave

401(k)

FSA/HSA pre-tax benefits

Job summary

Our client, Compucom Staffing, is seeking a qualified Deskside Support Engineer to join onsite in Miami, FL. This is a long-term opportunity for one year with potential extension, supporting IMACD tasks and end-user incidents.

The role requires strong customer service, Windows deskside expertise, and the ability to work independently in a client-facing environment. On-site work and W2 employment are indicated.

Qualifications

• Minimum 3+ years in enterprise deskside / field support.
• Hands-on level 2 Windows deskside support and troubleshooting.
• Experience with endpoint imaging, deployment and IMACD.
• Strong onsite customer service skills.
• Ability to work independently in a client-facing environment.
• Ability to document work accurately.
• Strong collaboration skills.

Responsibilities

• Perform IMACD tasks
• Provide break/fix support
• Stage, build, image, configure and deploy endpoints
• Perform hardware/software troubleshooting
• Support asset handling
• Perform ticket updates
• Provide end-user support
• Resolve onsite deskside incidents and requests
• Maintain accurate ITSM and asset records
• Assist to coordinate escalations

Skills

Deskside support

Windows support

IMACD deployment

Troubleshooting

Customer service

Documentation

Independent work

Collaboration

Job description

Our client, Compucom Staffing, is seeking a qualified Deskside Support Engineer to join onsite in Miami, FL. This is a long-term opportunity for one year with potential extension, supporting IMACD tasks and end-user incidents.

The role requires strong customer service, Windows deskside expertise, and the ability to work independently in a client-facing environment. On-site work and W2 employment are indicated.