Deskside Support Engineer - Miami, FL

VetJobs; Miami (FL); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D insurance

Disability plans

Employee Assistance Program

Paid holidays

Paid time off

Paid parental leave

401(k)

FSA/HSA pre-tax benefits

Job summary

Compucom Staffing is seeking a qualified Deskside Support Engineer to join their team onsite in Miami, FL. The role is a long-term contract of approximately one year with potential extension, supporting end-user IT needs in a client-facing setting.

Ideal candidates have 3+ years of enterprise deskside experience, Windows troubleshooting, and imaging/deployment skills. Onsite presence and strong customer service are essential.

Qualifications

• Minimum 3+ years enterprise deskside/field support.
• Hands-on Windows deskside support and troubleshooting.
• Experience with endpoint imaging, deployment and IMACD.
• Strong onsite customer service skills.
• Ability to work independently in a client-facing environment.
• Ability to document work accurately.
• Strong collaboration skills.

Responsibilities

• Perform IMACD tasks.
• Provide break/fix support.
• Stage, build, image, configure and deploy endpoints.
• Perform hardware/software troubleshooting.
• Support asset handling.
• Perform ticket updates.
• Provide end-user support.
• Resolve onsite deskside incidents and requests.
• Maintain accurate ITSM and asset records.
• Assist to coordinate escalations.

Skills

Windows support

Onsite support

Customer service

Independent work

Documentation

Collaboration

Education

High School/GED

Tools

Imaging tools

Endpoint deployment

Job description

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers . All positions are onsite, unless otherwise stated.

At CompucomStaffing, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

Our client is currently seeking a qualified Deskside Support Engineer to join their team onsite in Miami, FL and provide support. This is a long term opportunity with the duration of a year, with the possibility of extension.

Duties And Responsibilities

• Perform IMACD tasks
• Provide break/fix support
• Stage, build, image, configure and deploy endpoints
• Perform hardware/software troubleshooting
• Support asset handling
• Perform ticket updates
• Provide end-user support
• Resolve onsite deskside incidents and requests
• Maintain accurate ITSM and asset records
• Assist to coordinate escalations

Auto req ID 486383BR

Required Experience and Skills

• Minimum 3+ years of experience preferred in enterprise deskside / field support
• Hands-on experience with level 2 Windows deskside support and troubleshooting
• Experience with endpoint imaging, deployment and IMACD
• Strong onsite customer service skills
• Ability to work independently in a client-facing environment
• Ability to document work accurately
• Strong collaboration skills

Minimum Education Required

High School/GED

Wage Range

The hourly rate for this position is between $21.31 - $28.41 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits

• medical insurance
• dental insurance
• vision insurance
• life insurance
• AD&D insurance
• disability plans
• Employee Assistance Program
• paid holidays (up to 6 days annually)
• paid time off (minimum of 10 days annually)
• paid parental leave (minimum of 10 days annually)
• 401(k)
• FSA/HSA pre-tax benefits

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

City*: Miami

State*: Florida

Job_Category: Information Technology

Job Code: IT Information Technology

Affiliate Sponsor: Compucom

Salary Range: $30,000-$45,000