Deskside Technician (Miami)

Talon Professional Services; Miami (FL); On-site; USD 40,000 - 58,000; Full time

Job summary

Talon Professional Services is seeking a deskside technician for full-time, on-site support in a dynamic corporate environment. You will provide hands-on hardware/software support for Mac and Windows, assist with mobile devices, printers, scanners, and VPN connections, and perform IMAC tasks across multiple client locations.

Ideal candidates have experience with Mac OS, Windows OS, and Microsoft Office, strong troubleshooting skills, and fluency in English and Spanish is preferred.

Qualifications

• Experience supporting Mac OS, Windows OS and Microsoft Office.
• Strong troubleshooting for desktop/laptop hardware and software.
• Familiarity with network support, printers, scanners and wireless configurations.
• English and Spanish skills preferred.
• Able to lift up to 50 pounds and perform manual setup tasks.

Responsibilities

• Provide hands-on support for desktops and laptops (Mac and Windows).
• Assist users with mobile devices, printers, scanners, and VPN connections.
• Perform IMAC tasks: installations, moves, adds, changes of IT equipment.
• Maintain and repair IT assets; manage inventory and asset audits.
• Research, diagnose and resolve technical issues with detailed records.
• Support backup, data migration and restoration processes.
• Deliver Smart Hands services including networking, server and telecom support.
• Be available for after-hours support across multiple client locations.

Skills

Mac OS support

Windows OS support

Office suite

Troubleshooting

Network support

Bilingual English/Spanish

Physical aptitude

Education

High School Diploma

A+ certification

MCP certification

Job description

Are you a tech-savvy professional passionate about delivering exceptional end-user support in a dynamic corporate environment? Our client, a leading global provider of comprehensive IT services, is seeking a dedicated Deskside Technician to join their team on a full-time, onsite basis. This role offers an exciting opportunity to work with cutting-edge technology and be a vital part of a skilled support network, ensuring seamless IT operations across diverse user environments.

In this role, you will:

• Provide hands-on support for desktops and laptops, troubleshooting hardware and software issues on both Mac and Windows platforms
• Assist users with mobile devices, printers, scanners, wireless networks, and VPN connections
• Perform IMAC tasks—installations, moves, additions, and changes of IT equipment
• Maintain and repair IT assets, including parts and components
• Research, diagnose, and resolve technical issues swiftly, keeping detailed records of system configurations and incident resolutions
• Support backup, data migration, and restoration processes
• Deliver Smart Hands services, including networking, server, and telecommunications support
• Manage inventory and conduct asset audits
• Follow documented procedures and knowledge base articles to troubleshoot complex issues
• Be available for after-hours support and work across multiple client locations as needed

Required Skills:

• Proven experience supporting Mac OS, Windows OS, and Microsoft Office suite
• Strong troubleshooting skills for desktop/laptop hardware and software issues
• Familiarity with network support, printers, scanners, and wireless configurations
• Excellent communication skills in English and Spanish are preferred
• Ability to work independently in a fast-paced, high‑pressure environment
• Physical ability to lift up to 50 pounds, stand for long periods, and perform manual setup tasks
• High School Diploma or equivalent required; technical certifications like A+ and MCP are a plus

Nice to Have Skills:

• Knowledge of AV conferencing systems and other collaboration tools
• Experience supporting remote locations and users
• ITIL Foundations, Lean Six Sigma, or other process optimization certifications

Preferred Education and Experience:

• Technical certifications such as A+ and MCP are desirable
• Previous experience in a corporate or enterprise support role

This is your chance to join a vibrant team committed to innovation, professional growth, and excellence in service delivery.