On-Site IT Support Engineer (3-5 yrs) — Path to Full-Time

Teceze; Marshalltown (IA); On-site; USD 55,000 - 75,000; Full time

Job summary

Teceze in the United States seeks an experienced Deskside Support technician with 3-5 years in IT infrastructure support. You will handle basic networking, data center operations, monitoring tools, hardware troubleshooting, and work with ITSM systems.

The role is hands-on and requires clear communication with remote teams and internal customers. Responsibilities include configuring switches/routers, VLANs, VOIP troubleshooting, and periodic checks of IDF rooms for cooling and power status.

Qualifications

• 3-5 years of IT infrastructure support experience
• Hands-on with network devices and data center operations
• Able to communicate effectively with remote teams

Responsibilities

• Assist with basic network troubleshooting (switches/routers/APs)
• Monitor and support data center infrastructure
• Coordinate with internal teams, customers, and vendors
• Troubleshoot VOIP and fiber link issues
• Support ITSM workflows and incident response

Skills

Networking basics

Troubleshooting

Communication

ITSM awareness

Tools

SolarWinds

ServiceNow

EMC Avamar

Data Domain

Job description

Teceze in the United States seeks an experienced Deskside Support technician with 3-5 years in IT infrastructure support. You will handle basic networking, data center operations, monitoring tools, hardware troubleshooting, and work with ITSM systems.

The role is hands-on and requires clear communication with remote teams and internal customers. Responsibilities include configuring switches/routers, VLANs, VOIP troubleshooting, and periodic checks of IDF rooms for cooling and power status.