On-Site IT Support Engineer (Contract) - Deskside & Network

Teceze; Elk River (MN); On-site; USD 65,000 - 101,000; Full time

Job summary

Teceze is seeking a skilled Deskside Support professional to provide on-site IT infrastructure assistance in Minnesota. The candidate will handle basic networking, data center tasks, and hardware troubleshooting, acting as the on-site partner for internal teams, customers, and vendors.

Required are 3–5 years of relevant experience, familiarity with ITSM tools, and strong communication skills to coordinate with remote teams.

Qualifications

• 3–5 years of IT infrastructure support experience.
• Hands-on with basic networking, data center operations, monitoring tools, and ITSM.
• Able to troubleshoot hardware and communicate with remote teams.

Responsibilities

• Basic knowledge of network devices: switches, routers, wireless APs (Cisco, Riverbed).
• Understand VLANs assignment for switch ports.
• Patch phone ports to switch as needed.
• Troubleshoot Avaya VOIP phones (basic config).
• Troubleshoot fiber links between switches and coordinate with remote teams.
• Replace network switch chassis blades when required.
• Periodic visual checks of IDF rooms for cooling and power (UPS, PDU).
• Monitor with SolarWinds and similar tools.

Skills

Deskside Support

IT Infra

Troubleshooting

Communication

Technical Documentation

Tools

Cisco switches

Riverbed

Avaya VOIP

SolarWinds

ServiceNow

Job description

Teceze is seeking a skilled Deskside Support professional to provide on-site IT infrastructure assistance in Minnesota. The candidate will handle basic networking, data center tasks, and hardware troubleshooting, acting as the on-site partner for internal teams, customers, and vendors.

Required are 3–5 years of relevant experience, familiarity with ITSM tools, and strong communication skills to coordinate with remote teams.