On-Site IT Support Engineer: Hands-On Infrastructure Specialist

Teceze; Marshalltown (IA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Job summary

Teceze is seeking a skilled Deskside Support specialist in Marshalltown, IA, to provide on-site IT infrastructure assistance. The role involves hands-on troubleshooting of network devices, data center components, and basic server/OS issues while coordinating with remote teams and vendors.

You will work with Cisco switches, VLAN setups, VOIP, and monitoring tools like SolarWinds, with ITSM oversight via ServiceNow.

Qualifications

• Minimum 3–5 years of hands-on IT infrastructure support experience.
• Basic knowledge of network devices (switches, routers, WLAN, CISCO/Riverbed).
• Experience with ITSM tools and monitoring software is required.
• Ability to work on-site with internal teams, customers and vendors.

Responsibilities

• Troubleshoot and resolve issues on network devices, switches, and VLANs.
• Assist data center admins and resolve hardware and connectivity problems.
• Monitor systems using SolarWinds and similar tools; report anomalies.
• Coordinate with remote teams for escalation and troubleshooting.
• Support Avaya VOIP and basic server/OS issues as needed.

Skills

Networking basics

Data center operations

IT infrastructure support

Communication with remote teams

SLA based environment

Tools

SolarWinds

ServiceNow

EMC Avamar

Data Domain

Avaya VOIP

Cisco networking

UPS monitoring

Job description

Teceze is seeking a skilled Deskside Support specialist in Marshalltown, IA, to provide on-site IT infrastructure assistance. The role involves hands-on troubleshooting of network devices, data center components, and basic server/OS issues while coordinating with remote teams and vendors.

You will work with Cisco switches, VLAN setups, VOIP, and monitoring tools like SolarWinds, with ITSM oversight via ServiceNow.