On-Site IT Support Technician: Network & DC Ops

TECEZE; San Jose (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

TECEZE is seeking a skilled Deskside Support professional in San Jose, California, with 3–5 years of experience in IT infrastructure support. This role requires handling basic networking, data center operations, and hardware troubleshooting while collaborating with internal teams, customers, and vendors to solve technical issues.

The ideal candidate should possess technical knowledge and effective communication skills for remote support. Strong knowledge of networking devices, ITSM tools, and operating systems is essential.

Qualifications

• 3–5 years of experience in IT infrastructure support.
• Basic knowledge of networking and data center operations.
• Effective communication skills with remote teams.

Responsibilities

• Troubleshoot and resolve basic networking issues.
• Assist internal teams with technical problems.
• Conduct periodic checks on data center infrastructure.

Skills

Basic knowledge of network devices (CISCO, Riverbed)

Basic troubleshooting of VOIP phones

Understanding of Data Center Infrastructure

Experience with monitoring tools (Solarwinds)

Basic knowledge of ITSM tools (ServiceNow)

Knowledge of Windows and UNIX/Linux operating systems

Tools

Monitoring tools (e.g., Solarwinds)

ITSM tool (e.g., ServiceNow)

Backup technologies (e.g., EMC Avamar)

Job description

TECEZE is seeking a skilled Deskside Support professional in San Jose, California, with 3–5 years of experience in IT infrastructure support. This role requires handling basic networking, data center operations, and hardware troubleshooting while collaborating with internal teams, customers, and vendors to solve technical issues.

The ideal candidate should possess technical knowledge and effective communication skills for remote support. Strong knowledge of networking devices, ITSM tools, and operating systems is essential.