Onsite Deskside Support Engineer - 3-5 yrs IT Infra

TECEZE; Salt Lake City (UT); On-site; USD 60,000 - 85,000; Full time

Job summary

TECEZE in Salt Lake City is seeking a Backfill Deskside Support Engineer to provide on-site IT infrastructure support. The role involves handling basic networking, data center operations, monitoring tools, hardware troubleshooting, and ITSM tool usage across internal teams, customers, and vendors.

The candidate should have 3–5 years of hands-on experience, strong communication skills, and the ability to work with remote teams.

Qualifications

• 3–5 years of IT infrastructure support experience.
• Basic networking, data center operations, and hardware troubleshooting knowledge.
• Familiarity with ITSM tooling and monitoring platforms.
• Able to communicate with remote teams and internal customers.

Responsibilities

• Assist on-site with network devices (Switches, Routers, WAPs).
• Troubleshoot Avaya VOIP phones and fiber link issues.
• Monitor IDF rooms for cooling and UPS health.
• Coordinate with remote teams and vendors to resolve issues.

Skills

Networking basics

Data center ops

Hardware troubleshooting

ITSM tools

Monitoring tools

Communication skills

Tools

Solarwinds

ServiceNow

EMC Avamar

Data Domain

DCIM tools

Job description

TECEZE in Salt Lake City is seeking a Backfill Deskside Support Engineer to provide on-site IT infrastructure support. The role involves handling basic networking, data center operations, monitoring tools, hardware troubleshooting, and ITSM tool usage across internal teams, customers, and vendors.

The candidate should have 3–5 years of hands-on experience, strong communication skills, and the ability to work with remote teams.