IT Deskside Support Engineer

Shrive Technologies LLC; Wilmington (DE); On-site; USD 55,000 - 75,000; Full time

Job summary

Shrive Technologies LLC in Delaware seeks an IT Deskside Support Engineer to provide onsite and field IT support within a ~30‑mile radius, with travel as required.

The role requires 4+ years in deskside/onsite IT operations, strong Windows desk/laptop skills, familiarity with peripherals, basic networking, and use of remote support tools; ServiceNow experience is a plus. Occasional after-hours or on-call support is expected, with adherence to security and safety policies.

Qualifications

• Minimum 4+ years of experience in deskside IT support or field/on-site IT operations.
• Experience in enterprise or healthcare environments preferred.

Skills

Windows Desktop/Support

Peripherals & printers

Networking basics

Remote support tools

Tools

ServiceNow

Job description

Summary

JOB TITLE: IT Deskside Support Engineer

FUNCTION: Field / Deskside IT Support

WORK MODEL: Onsite / Field‑Based

COVERAGE MODEL: Site‑Aligned with Field Mobility

TRAVEL: Within assigned ~30‑mile radius

SHIFT MODEL: Business Hours + On‑Call / Extended Support as required

REQUIRED EXPERIENCE & SKILL PROFILE

Experience

• Minimum 4+ years of experience in:
  • Deskside IT Support
  • Field Support or Onsite IT Operations
• Experience supporting enterprise or healthcare environments preferred.

Technical Skills

• Strong hands‑on experience with:
  • Windows desktops and laptops
  • Common peripherals and printers
  • Basic networking concepts
  • Remote support coordination tools
• Familiarity with ITSM tools (preferably ServiceNow).

Additional Expectations

• Ability to lift and move IT equipment safely.
• Willingness to travel within assigned field region.
• Flexibility for after‑hours or emergency support when required.
• Adherence to organizational security and safety policies.