Desktop Support Engineer

TECEZE; Salt Lake City (UT); On-site; USD 60,000 - 85,000; Full time

Job summary

TECEZE in Salt Lake City is seeking a Backfill Deskside Support Engineer to provide on-site IT infrastructure support. The role involves handling basic networking, data center operations, monitoring tools, hardware troubleshooting, and ITSM tool usage across internal teams, customers, and vendors.

The candidate should have 3–5 years of hands-on experience, strong communication skills, and the ability to work with remote teams.

Qualifications

• 3–5 years of IT infrastructure support experience.
• Basic networking, data center operations, and hardware troubleshooting knowledge.
• Familiarity with ITSM tooling and monitoring platforms.
• Able to communicate with remote teams and internal customers.

Responsibilities

• Assist on-site with network devices (Switches, Routers, WAPs).
• Troubleshoot Avaya VOIP phones and fiber link issues.
• Monitor IDF rooms for cooling and UPS health.
• Coordinate with remote teams and vendors to resolve issues.

Skills

Networking basics

Data center ops

Hardware troubleshooting

ITSM tools

Monitoring tools

Communication skills

Tools

Solarwinds

ServiceNow

EMC Avamar

Data Domain

DCIM tools

Job description

Job Title: Backfill Deskside Support Engineer role

Location: Salt Lake City, Utah (Onsite)

This position is Backup support role

Job Summary:

We are seeking a skilled Deskside Support with 3–5 years of experience in IT infrastructure support. The role involves handling basic networking, data center operations, monitoring tools, hardware troubleshooting, and ITSM tools. You will act as the on-site support partner, assisting internal teams, customers, and vendors in troubleshooting and resolving technical issues. This is a hands‑on role that requires both technical knowledge and the ability to communicate effectively with remote teams.

Job Description:

• Basic Knowledge of Network Devices such as Switches, Routers, Wireless Access Points preferably CISCO, Riverbed
• Basics knowledge / understanding of assigning switch ports to specific VLANs
• Patch phone ports to switch as needed
• Basic troubleshooting of Avaya VOIP phones (knowledge on basic configuration)
• Troubleshoot issues with fiber links between switches – Able to visualize errors and communicate to remote technical teams
• Troubleshoot and replace network switch chassis blades when required
• Good to have understanding of any Data Center Infrastructure Management Application
• A periodic (minimum twice weekly) visual check of the IDF rooms for cooling and power status (specifically UPS alarms and PDU health) Control-M, EMC Avamar, Data Domain
• Basic Knowledge of Monitoring tools such as Solarwinds, etc…
• Networking and Operating System basics
• Assist network and data center admins (Internal, Customer and Vendor) as required during the course of technical troubleshooting
• Basic knowledge about Hardware like Servers, Storage devices
• Knowledge to understand Monitoring Tool outcome
• Basic knowledge of ITSM tool preferably ServiceNow
• Basic knowledge Backup technologies preferably EMC Avamar
• Basic knowledge of Operating Systems- Windows 2003 servers Enterprise/Standard Edition, UNIX & linux
• Basic knowledge about Windows 2003 Active Directory structure, MS Exchange 2003 and File/Print Server
• Experience in SLA base environment
• Candidate should have minimum 3-5 years' experience in above mentioned area.