Datacenter Technician

TECEZE; Salt Lake City (UT); On-site; USD 42,000 - 62,000; Full time

Job summary

TECEZE is seeking a deskside support engineer in Salt Lake City for an onsite, hands-on role. You will handle basic networking, data center operations, monitoring tools, and hardware troubleshooting while supporting internal teams, customers, and vendors.

The ideal candidate has 3–5 years of IT infrastructure experience and strong communication skills to coordinate with remote teams. This position emphasizes SLA-based incident handling and practical hardware/network knowledge.

Qualifications

• 3–5 years of IT infrastructure support experience.
• Hands-on experience with networking, data centers, and hardware troubleshooting.
• Familiarity with monitoring tools and ITSM platforms.
• Ability to communicate with remote teams and onsite stakeholders.
• Experience with Cisco and Riverbed equipment.

Responsibilities

• Provide on-site deskside support for internal teams, customers and vendors.
• Troubleshoot basic networking issues and resolve hardware problems.
• Assist with data center operations and monitor infrastructure.
• Configure and troubleshoot Cisco/Riverbed devices and VLANs.
• Work with ITSM tools (e.g., ServiceNow) and monitoring platforms (e.g., SolarWinds).
• Coordinate with remote teams and vendors during incidents.
• Perform periodic checks of IDF rooms for cooling and power status.
• Support Avaya VOIP phones and fiber link troubleshooting.
• Document issues and resolutions for SLA-based environment.

Skills

Deskside support

Networking basics

Hardware troubleshooting

ITSM tools

Data center operations

Monitoring tools

Tools

Cisco

Riverbed

SolarWinds

ServiceNow

EMC Avamar

Data Domain

Job description

Job Title: Backfill Deskside Support Engineer role

Location: Salt Lake City, Utah (Onsite)

This position is Backup support role

Job Summary:

We are seeking a skilled Deskside Support with 3–5 years of experience in IT infrastructure support. The role involves handling basic networking, data center operations, monitoring tools, hardware troubleshooting, and ITSM tools.

You will act as the on-site support partner, assisting internal teams, customers, and vendors in troubleshooting and resolving technical issues. This is a hands‑on role that requires both technical knowledge and the ability to communicate effectively with remote teams.

Job Description:

• Basic Knowledge of Network Devices such as Switches, Routers, Wireless Access Points preferably CISCO, Riverbed
• Basics knowledge / understanding of assigning switch ports to specific VLANs
• Patch phone ports to switch as needed
• Basic troubleshooting of Avaya VOIP phones (knowledge on basic configuration)
• Troubleshoot issues with fiber links between switches – Able to visualize errors and communicate to remote technical teams
• Troubleshoot and replace network switch chassis blades when required
• Good to have understanding of any Data Center Infrastructure Management Application
• A periodic (minimum twice weekly) visual check of the IDF rooms for cooling and power status (specifically UPS alarms and PDU health) Control-M, EMC Avamar, Data Domain
• Basic Knowledge of Monitoring tools such as Solarwinds, etc…
• Networking and Operating System basics
• Assist network and data center admins (Internal, Customer and Vendor) as required during the course of technical troubleshooting
• Basic knowledge about Hardware like Servers, Storage devices
• Knowledge to understand Monitoring Tool outcome
• Basic knowledge of ITSM tool preferably ServiceNow
• Basic knowledge Backup technologies preferably EMC Avamar
• Basic knowledge of Operating Systems- Windows 2003 servers Enterprise/Standard Edition, UNIX & linux
• Basic knowledge about Windows 2003 Active Directory structure, MS Exchange 2003 and File/Print Server
• Experience in SLA base environment
• Knowledge on Server Performance monitoring preferred